AnaVation is seeking an Application Administrator to join our team and support our mission critical Government customer in Hanover, MD. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and reporting applications. In this role, the selected candidate will report to the Operations Lead and collaborate closely with developers, data engineers, and the Agile Scrum Master. The ideal candidate will work across three different enclaves or networks in a mission-critical, on-site environment, with the opportunity to collaborate with cross-functional teams and gain hand-on ServiceNow workflow, dashboard, reporting, and analytics experience.
Key Responsibilities:
- Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
- Install, configure, and maintain application and platform components
- Monitor application performance, identify issues, and perform troubleshooting ensure system stability.
- Perform platform updates, patches, and upgrades.
- Provide technical support to end-users, including resolving access and functional issues.
- Create and manage role-based user accounts and maintain appropriate access controls.
- Manage application licenses and support compliance requirement.
- Support user training and provide guidance on new functionality and best practices.
Required Qualificaitons:
- 1 year of hands-on experience providing application support
- Experience installing, configuring, and maintaining one or more applications
- Experience providing technical support to end-users, including resolving access and functional issues
- Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability
- Understanding of updates, patches, and upgrades
Clearance: Top Secret Clearance
Education & Years of Experience: Bachelor’s degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
Certifications: IAT II (CompTIA Security+ or equivalent)
Experience and knowledge on:
Desired Qualifications:
- 2 years of hands-on ServiceNow platform installation, configuration, and workflow development
- 2 years of hands-on experience in SAFe Agile environment
- Experience as Tier 3 support of workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications with 100+ users.
- Experience with ServiceNow platform and tracking incidents and operational issues
- Experience managing application licenses and supporting compliance requirements
- Experience supporting user training and providing guidance on application functionality and best practices.
- Experience creating and managing role-based user accounts and maintaining appropriate access controls
- Experience using or supporting Case Management workflow systems
- Exposure to ServiceNow Reporting and Analytics
- Experience supporting DoW customer in a mission-critical environment
Clearance: Active Top Secret/SCI
Education & Years of Experience: Bachelor’s degree and 2 or more years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
Certifications: Certifications in ServiceNow Certified System Administrator (CSA) or equivalent, AWS, Azure, and/or SAFe Agile
Experience and knowledge on:
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Skills Required
- Top Secret Clearance
- Bachelor's degree
- 1 year experience with workflow and reporting tools (Power Apps, ServiceNow, or similar SaaS)
- IAT II (CompTIA Security+ or equivalent) certification
- 1 year hands-on application support experience (Tier 3)
- Experience installing, configuring, and maintaining applications/platform components
- Experience providing technical support to end-users, including resolving access and functional issues
- Understanding of monitoring application performance and troubleshooting to ensure system stability
- Understanding of performing platform updates, patches, and upgrades
- Ability to work on-site across multiple enclaves/networks in Hanover, MD
- Active Top Secret/SCI
- 2+ years hands-on ServiceNow platform installation, configuration, and workflow development
- ServiceNow Certified System Administrator (CSA) or equivalent
- AWS and/or Azure experience
- SAFe Agile experience
- Experience supporting Tier 3 workflow and reporting tools for 100+ users
- Experience managing application licenses and compliance requirements
- Experience supporting user training and providing guidance on functionality and best practices
- Experience creating and managing role-based user accounts and access controls
- Experience with Case Management workflow systems
- Exposure to ServiceNow Reporting and Analytics
- Experience supporting DoW/customer in mission-critical government environment
What We Do
AnaVation is a trusted partner that delivers high-value, cost-effective solutions to solve our customers’ most complex technical and analytical problems. AnaVation believes that the future of securing, collecting, processing, and analyzing cyber data will require the development of advanced ANAlytical technologies derived via the innoVATION of current and future technologies. AnaVation believes in the “Idea of the Possible” — that it is possible for our experts, partnering with our customers in the right environment, to create innovative technical solutions that expand our customers’ capabilities. We want to do two things for our customers. We want to resolve existing challenges and we want to prepare them for the future. Our technical expertise and innovative engineering culture enable us to do those things.
