We need a talented Publisher Support Specialist to join our mission. As a Publisher Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.
Responsibilities
- Get to know Codapay API and Coda capabilities to the finest details
- Provide technical support to engineers from companies and partners who are integrating with the Codapay API
- Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently
- Maintain API documentation, examples and FAQs to minimize contact rates
- Make suggestions on how to improve the API based on customer feedback
- Support the business team from a technical standpoint during calls with publisher
- Participate in the design and implementation of scalable onboarding and proactive support frameworks for publisher
- Mediate during incidents involving the right teams and provide feedback to publisher
Requirements
- Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
- Strong communication skills and the ability to articulate complex and technical concepts to non-technical audiences
- Ability to define the scope of your responsibilities and keep the focus to deliver
- Passionate about technology and its relationship with business and customer experience.
- Familiarity with system integration and API concepts
- Empathy for users and are able to provide great support and onboarding experience.
- Ability to prioritize and manage multiple projects in the fast paced environment
- You are humble and work well in a team with a diverse group of people from all over the globe and in different time zones
Nice to Have
- Prior experience with REST or SOAP integration is advantageous.
- Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferred
- Experience in writing scripts or coding in Java, Javascript or Python; Application development or games industry experience is a plus.
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What We Do
We take life’s digital experiences over the top by enabling users to bring more creativity and self-expression to their play - no matter who or where they are. Founded in 2011, Coda Payments (“Coda”) is the leading provider of secure, cross-border monetisation solutions for digital products and services in more than 60 markets. Through our three services: Codashop, xShop, and Codapay, we help a range of top digital content publishers worldwide, such as Activision Blizzard (Call of Duty: Mobile, Diablo Immortal), Riot Games (VALORANT, League of Legends: Wild Rift), Moonton (Mobile Legends: Bang Bang), Garena (Free Fire), Tencent (PUBG Mobile), beIN, Bigo Live, Tinder, and Viu to monetise their content and unlock new revenue streams. Today, Coda has more than 500 people in 35+ countries who are working towards the same mission: to offer our customers the best value, experience and entertainment every day, without fail. If you want to make an impact in taking life’s digital experiences over the top, join us! - We are valued at $2.5 billion and backed by Smash Capital, Insight Partners, GIC, Apis Partners and GMO Global Payment Fund (affiliated with Japan’s largest online payment gateway). - In 2022, we are named the 5th fastest growing fintech company in the APAC by the Financial Times, the 13th fastest growing company in Singapore by the Straits Times, and a Technology Pioneer by the World Economic Forum. - Our headquarters are in Singapore, with 11+ offices worldwide and 35+ remote locations, including South Korea, Egypt and France. We are an equal opportunity employer that is committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
