AudioCodes is currently looking for an experienced APAC Subject Matter Expert to join our Voice AI team. This customer-facing role combines consultative selling, solution design, and technical expertise to help enterprise customers across APAC transform their customer experience with AI-powered solutions.
About UsWe are AudioCodes, (NASDAQ: AUDC) a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI-powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.
As a trusted Microsoft partner and a leader in Voice AI and Conversational AI, AudioCodes enables organizations to accelerate digital transformation through innovative solutions that integrate seamlessly with Microsoft Teams, Zoom, and other leading collaboration platforms.
With a global presence, thousands of customers worldwide, and a strong ecosystem of partners, AudioCodes is recognized as a market leader in enterprise communications and AI-driven voice solutions.
Your missionAs an APAC Subject Matter Expert, you will play a key role in driving business growth by partnering with Sales to help customers adopt AudioCodes' Voice AI and Contact Center solutions.
You'll combine strong technical expertise with excellent communication and consultative selling skills to understand customer business challenges, demonstrate solution value, design tailored solutions, and lead technical engagements that help convert opportunities into successful customer outcomes.
You will work closely with customers, partners, and internal teams throughout the sales cycle—from discovery and solution design through demonstrations, Proof of Concepts (PoCs), and technical validation.
Responsibilities
- Partner with Sales to develop winning account strategies and drive customer engagements throughout the sales cycle.
- Build trusted relationships with both business and technical stakeholders.
- Lead customer discovery sessions to understand business objectives, operational challenges, and desired outcomes.
- Deliver compelling product demonstrations that clearly communicate business value.
- Design and execute customer Proof of Concepts (PoCs) and pilot projects.
- Translate customer requirements into tailored solution recommendations.
- Support commercial opportunities by contributing to solution proposals, RFPs, RFIs, and presentations.
- Develop business value, ROI, and TCO cases that help customers make informed decisions.
- Collaborate with Product, Professional Services, and Customer Success teams to ensure successful customer outcomes.
- Deliver technical enablement and solution workshops for partners across the APAC region.
- 8+ years of experience in a Sales Engineer, Solutions Engineer, Technical Pre-Sales, Solutions Architect, or similar customer-facing role - Must
- Proven experience partnering with Sales teams to win enterprise opportunities - Must
- Strong presentation, demonstration, and customer communication skills.
- Experience leading customer workshops, solution discovery sessions, and Proof of Concepts - Must
- Ability to communicate effectively with both business decision-makers and technical stakeholders.
- Experience in Voice AI, Contact Center, CCaaS, UCaaS, CPaaS, Enterprise Communications, or SaaS environments - Must
- Experience with at least one leading CCaaS platform such as Genesys Cloud, NICE CXone, Cisco Webex Contact Center, or Five9 - Must
What we're looking for
- A consultative mindset with a passion for solving customer challenges.
- Excellent communication and presentation skills.
- Ability to simplify complex technical concepts for business audiences.
- Commercial acumen and the ability to influence customer decisions.
- Strong relationship-building skills with customers, partners, and internal stakeholders.
- Self-driven, proactive, and comfortable working across multiple countries and cultures.
- Ability to balance technical credibility with business-focused conversations.
Skills Required
- 8+ years in a Sales Engineer, Solutions Engineer, Technical Pre-Sales, Solutions Architect, or similar customer-facing role
- Proven experience partnering with Sales teams to win enterprise opportunities
- Experience leading customer workshops, solution discovery sessions, and Proof of Concepts (PoCs)
- Experience in Voice AI, Contact Center, CCaaS, UCaaS, CPaaS, Enterprise Communications, or SaaS environments
- Experience with at least one leading CCaaS platform (Genesys Cloud, NICE CXone, Cisco Webex Contact Center, or Five9)
- Strong presentation, demonstration, and customer communication skills
- Ability to communicate effectively with both business decision-makers and technical stakeholders
- Ability to design and execute customer Proof of Concepts (PoCs) and pilot projects
- Experience developing business value, ROI, and TCO cases
- Consultative mindset and passion for solving customer challenges
- Commercial acumen and ability to influence customer decisions
- Strong relationship-building skills with customers, partners, and internal stakeholders
- Self-driven, proactive, comfortable working across multiple countries and cultures
- Ability to simplify complex technical concepts for business audiences
What We Do
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice technology and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center integration and next-generation AI-powered voice solutions. With over 30 years of expertise and a presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across the enterprise.
