Shape a proactive risk and control culture in a fast-moving payments environment. In this role, you will lead a controls program that strengthens decision-making, supports change, and reduces operational risk. You will partner with senior stakeholders across the business and influence outcomes beyond your direct team. Join us to build stronger controls, develop talent, and deliver meaningful impact at scale.
As an APAC Payments Operations Control – Vice President in Operations Control Management team, you will lead the development and execution of an enhanced control framework that supports continuous and integrated risk assessment. You will drive top-down risk analysis, strengthen control monitoring, and support timely detection, escalation, root-cause analysis, and remediation of control issues. You will collaborate closely with partners across operations, legal, compliance, risk, audit, regulators, and technology controls to improve outcomes and support safe business growth. You will work in a culture that values accountability, partnership, and continuous improvement.
You will be a trusted leader for controls across payments operations, helping teams adopt sound change management and consistent evaluation practices. Your work will improve visibility into key risk indicators and performance metrics, enabling earlier issue identification and stronger governance. You will help reduce financial loss, regulatory exposure, and reputational risk through disciplined execution and clear stakeholder engagement. This role offers the opportunity to broaden your leadership impact while strengthening the control environment across a complex operating landscape.
Job responsibilities
- Build a proactive risk and control culture across payments operations through consistent evaluation and strong change management practices
- Lead the development and ongoing enhancement of the payments operations control framework and integrated risk assessment approach
- Deliver end-to-end execution of the Risk and Control Self-Assessment, including identifying control gaps and driving resolution plans
- Analyze key risk indicators and key performance indicators to identify trends, inform priorities, and support business strategies
- Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking
- Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls to align on risk decisions and outcomes
- Provide clear updates and insights to senior management to support prioritization and resource decisions
- Embed consistent documentation, governance routines, and control testing practices to strengthen transparency and accountability
- Influence control improvements across teams beyond direct reporting lines and deliver outcomes under tight deadlines
Required qualifications, capabilities, and skills
- Bachelor’s degree
- Minimum 10 years of experience in the financial services industry
- Demonstrated understanding of payments products, business, and operations
- Strong knowledge of risk and control management concepts, including designing and executing a Risk and Control Self-Assessment with business partners
- Excellent communication and influencing skills, including the ability to present clearly to senior stakeholders
- Strong stakeholder management skills, with experience aligning across diverse, senior partners
- Ability to analyze and interpret program data, including key risk indicators and key performance indicators
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Visio)
Preferred qualifications, capabilities, and skills
- Experience in controls, audit, quality assurance, risk management, or compliance
- Demonstrated people leadership experience with a track record of developing and mentoring talent
Skills Required
- Bachelor's degree
- Minimum 10 years of experience in the financial services industry
- Demonstrated understanding of payments products, business, and operations
- Strong knowledge of risk and control management concepts, including designing and executing a Risk and Control Self-Assessment with business partners
- Excellent communication and influencing skills, including the ability to present clearly to senior stakeholders
- Strong stakeholder management skills, with experience aligning across diverse, senior partners
- Ability to analyze and interpret program data, including key risk indicators and key performance indicators
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Visio)
- Experience in controls, audit, quality assurance, risk management, or compliance
- Demonstrated people leadership experience with a track record of developing and mentoring talent
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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