You will play a pivotal role in shaping the future of HR Service Delivery by driving optimizing knowledge management practices, process improvements, supporting global transitions, and delivering meaningful insights through MIS reporting. This role is designed for a professional with a background in HR shared services or global operations, who can work cross-functionally to design scalable and efficient service delivery models. The role also includes building and maintaining executive-ready materials to support leadership decision-making.
Key Responsibilities:
Analyze end-to-end HR service delivery processes to identify improvement opportunities, eliminate inefficiencies, and drive standardization
Support the deployment of Lean, Six Sigma, or similar methodologies to enhance service quality, speed, and cost-efficiency
Collaborate with global HR teams to drive automation, self-service, and digital transformation initiatives
Monitor the effectiveness of process improvements through defined KPIs and ensure sustainability of outcomes
Support HR process transitions, including documentation, knowledge transfer, training plans, and stabilization efforts
Contribute to change management and communication strategies to ensure successful adoption of new processes
Qualifications:
Bachelor's degree, Business Administration, Industrial Engineering, or a related field
Minimum 6 years of relevant experience in HR Service Delivery, Operational Excellence or Global Business Services
Experience with process improvement and knowledge management within an HR or Shared Services environment
Strong data analysis skills with advanced Excel proficiency; knowledge of Power BI, Tableau, or similar tools is a plus
Proficiency in presentation tools (e.g., Microsoft PowerPoint, Canva) with strong storytelling ability
Familiarity with HR systems such as ServiceNow, SuccessFactors, Workday, or Oracle HCM. Certification in Lean Six Sigma, Agile, or other process improvement methodologies is a plus
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Top Skills
What We Do
PPG: We protect and beautify the world.®
At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $18.2 billion in 2023. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.
To learn more, visit www.ppg.com and follow @PPG on X and @PPGIndustries on Facebook, Instagram and Threads
