Help leaders and managers make critical people decisions with clarity, discipline, and care. In this role, you will be the operational and analytical engine that keeps Human Resources advisory work moving—accurately, on time, and with strong stakeholder partnership. You will manage day-to-day case delivery, translate needs into clear actions, and coordinate across teams to improve outcomes and experiences. If you enjoy structured problem solving, working across priorities, and bringing order to complex requests, this role offers broad exposure and meaningful impact.
As a Human Resources Business Advisory Support Associate in the Human Resources Business Advisory Support team, you will provide operational, analytical, advisory, and client-management support to Human Resources Business Advisors and line-of-business stakeholders. You will run end-to-end case management with strong documentation and follow-through, balancing responsiveness, quality, and risk and control requirements. You will turn data and reporting into decision-ready insights and help simplify delivery by coordinating handoffs across teams.
Job responsibilities
- Deliver high-quality client and stakeholder outcomes by clarifying needs, confirming scope, and aligning delivery to team priorities
- Support Human Resources Business Advisors with case management and independently partner with line-of-business stakeholders to deliver strong people outcomes
- Manage Human Resources casework end-to-end, including documentation, workflow tracking, and timely closure
- Prioritize and execute multiple requests in parallel, resetting expectations early when timelines or quality may be at risk
- Coordinate across Human Resources partners and related teams to align owners, handoffs, dependencies, and delivery timelines
- Produce recurring and ad hoc reports, reconcile inputs, and interpret data to surface themes, risks, and opportunities
- Identify issues early, resolve within scope using established guidance, and escalate sensitive or complex matters appropriately
- Communicate clearly with stakeholders, confirming shared understanding and tailoring messages to different audiences
- Maintain strong standards for confidentiality, conduct, policy, governance, and risk and controls in day-to-day execution
- Improve processes by identifying recurring friction points, proposing practical enhancements, and supporting implementation
- Guide stakeholders to appropriate tools and resources to enable effective self-service and reduce repeat issues
Required qualifications, capabilities, and skills
- Minimum 3 years of experience in Human Resources, business advisory support, operations, or a related role
- Experience supporting or managing line-of-business stakeholders and handling multiple concurrent requests
- Experience delivering structured case management (intake, documentation, tracking, resolution, closure) with strong attention to detail
- Experience producing and interpreting reports, including reconciliations and trend analysis, to inform decisions
- Ability to coordinate across teams and stakeholders to drive clear ownership, handoffs, timelines, and outcomes
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Bachelor’s degree or equivalent
- Fluency in English
Preferred qualifications, capabilities, and skills
- Experience working in financial services or another large, regulated, and risk-aware organization
- Advanced Excel capability (for example: pivot tables, lookups, and building structured reporting)
- Experience with Human Resources case management or ticketing tools and service delivery workflows
- Experience supporting organizational change initiatives, stakeholder communications, or operating model transitions
- Exposure to process improvement methods (for example: root cause analysis, continuous improvement practices)
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- At least 3 years of experience in Human Resources, business advisory support, operations, or a related role
- Experience supporting or managing line-of-business stakeholders and handling multiple concurrent requests
- Experience delivering structured case management, including intake, documentation, tracking, resolution, and closure
- Experience producing and interpreting reports, including reconciliations and trend analysis
- Ability to coordinate across teams and stakeholders to drive ownership, handoffs, timelines, and outcomes
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Bachelor's degree or equivalent
- Fluency in English
- Experience working in financial services or another large, regulated, and risk-aware organization
- Advanced Excel capability, including pivot tables, lookups, and structured reporting
- Experience with Human Resources case management or ticketing tools and service delivery workflows
- Experience supporting organizational change initiatives, stakeholder communications, or operating model transitions
- Exposure to process improvement methods, such as root cause analysis and continuous improvement practices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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