We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team supporting the APAC market. You’ll give hands-on support to our customers, handling refunds, subscriptions and ticket management, and make sure every parent and student you help has a smooth, positive experience. We want someone who is smart, adapts quickly, works well in a team and could grow into a Team Lead.
What You’ll Do
As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents across the APAC region. Your support should be clear, friendly and efficient, and reflect Kodland’s values.
Respond to customer inquiries from parents and students by phone, email, and chat, promptly and professionally.
Handle requests about billing, subscriptions, refunds and general course information.
Log and manage support tickets accurately in CRM systems and internal tools.
Troubleshoot issues and escalate complex cases to the right teams when needed.
Keep a helpful, solution-focused tone in every message.
Spot recurring issues and share insights with the team to improve processes and the customer experience.
Support teammates, share best practices and help onboard new colleagues as the team grows.
What We Offer
Compensation: $900 USD per month (fixed base salary).
100% remote work.
A collaborative, supportive international team.
Ongoing learning and training.
The chance to help shape the future of tech education for kids around the world.
Additional Info
All qualified applicants will need to complete an assessment task (about 2 hours).
Who You Are
Advanced or native English (C1/C2), with excellent written and spoken communication.
6+ months of Customer Support experience.
Hands-on CRM experience is essential.
Smart and adaptive: you learn new tools and processes quickly.
A team player with strong interpersonal, organizational and problem-solving skills.
Comfortable working remotely and independently in a fast-paced environment.
Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), which is 02:00/03:00 to 11:00/12:00 CET. That includes a 1-hour break, 5 days a week.
Nice to Have
Background in EdTech or online education.
Experience mentoring or coordinating a team.
Familiarity with key CS metrics (CSAT, SLA, resolution time).
Experience supporting customers in the APAC region.
Skills Required
- Advanced or native English proficiency at C1/C2 level
- At least 6 months of customer support experience
- Hands-on CRM experience
- Strong written and spoken communication skills
- Ability to learn tools and processes quickly
- Teamwork, interpersonal, organizational, and problem-solving skills
- Comfort working remotely and independently in a fast-paced environment
- Availability from 12:00 to 21:00 Sydney time, five days per week
- EdTech or online education background
- Experience mentoring or coordinating a team
- Familiarity with CSAT, SLA, and resolution-time metrics
- Experience supporting customers in the APAC region
What We Do
Kodland is an international online school of digital skills for children and teenagers from 6 to 17 years old. We teach programming, digital creativity and basic computer knowledge. The company started in 2018 and grew quickly throughout the years. Today, Kodland has 16,000 students and 1,000 teachers. The geography of the site is constantly expanding and includes over 40 countries. Our courses’ syllabuses are developed by teachers with extensive professional experience in Computer Science and are taught by qualified instructors. We are working on an international goal: to create the best educational content on the EdTech market, which will help our students to study effectively and gain the necessary knowledge to implement their own projects. Our team values: We enjoy what we do We value our colleagues and mark their positive results We feel our own contribution to the development of the company. If you feel that our values and goals are close to you, join our team to contribute to the education of children!
