We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- Is interested in developing your career in the payment, antifraud and risk department;
- Is detail-oriented and an analytical problem-solver;
- Is naturally inquisitive and alert to irregular activity;
- Is innovative - to identify opportunities for improvements in existing processes;
- Proves good written and spoken English;
- Is willing to work shifts, weekends and Public Holidays;
- Has the ability to collaborate with team members from diverse nationalities and backgrounds;
- Has the ability to handle high-pressure situations and maintain composure;
- Is persistent and determined to achieve goals and meeting deadlines;
- Perform risk assessment of new and existing players at different stages;
- Ensuring all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
- Handle and verify KYC documents;
- Collaborate with the AML department;
- Help the CS team with payments and risk related players’ queries as well as process withdrawals;
- Communicate with the whole Team of a few nationalities – Polish, Romanian, Croatian, and Serbian;
- Assess and escalate cases accordingly to the responsible departments;
- Liaise with the other stakeholder service providers to solve payment processing issues and provide a high level of service towards the players;
- Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft;
- Take part in improving workflows and procedures;
- Ad hoc tasks when required by the Team Leader.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
Skills Required
- Detail-oriented and analytical problem-solver
- Good written and spoken English
- Ability to work shifts, weekends, and public holidays
- Experience in payment, antifraud, and risk department
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
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