Anti-Scam Surveillance Senior Specialist SG

Key Responsibilities:

Scam Risk Surveillance and Investigation

• The Bank’s primary contact point for all scam-related matters.

• Involve in Anti-Scam Centre (ASC) co-location related activities as required, including working with law enforcement agencies e.g. Singapore Police Force and other member banks to trace funds and effectively save funds for scam victims.

• Timely actions on scam-related investigations and correction, including response, investigation, recovery plans.

• Assist with scam- related queries or escalation received from business units, compliance units and/or other relevant stakeholders

• Responsible for the team’s end-to-end scam risk management process fulfilment, meeting the regulator’s/ authorities’ expectations on the bank’s scam-related initiatives, including reviews, watchlist management, suspicious transaction reporting, etc.

Governance, Process Excellence and Continuous Improvement

• Provide recommendations to the management team of Compliance, e.g., Financial Crime and Anti-Scam Surveillance Head, Head of Financial Crime Compliance, Head of Compliance and the Financial Crime Risk Committee (FCRC) in relation to broader national scam initiatives and framework changes.

• Continuously improve the operational efficiency and effectiveness of scam risk management processes; alongside prevailing financial crime and general risk management protocols.

• Manage scam prevention and detection activities, including client and staff continuous education on scam and fraud, training and awareness, as appropriate.

Analytics, Intelligence and Insight Generation

• Determine existing scam trends by analyzing accounts and transaction patterns.

• Present scam-related risk analytics reports, as required, in the monthly FCRC.

• Ensure satisfactory closure of scam-related issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

Other Auxilliary Responsibilities

• [External] Keep abreast and maintain a collaborative relationship with regulators, peer industry players, etc., to help detect and mitigate scam-risk exposure.

• [Internal] Maintain a current understanding of scams and money laundering issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends.

• Foster a high-performing team and provide guidance to junior staff.

• Participate and assist in transaction surveillance projects.

• Support the broader FCC team in other initiatives, including AML case investigation reviews, etc., as required.

Key Requirements:

• Bachelor’s degree or any related disciplines (Finance/ Business/ Accounting) or equivalent professional qualification.
• Professional certifications such as CAMS, ICA, or CFE will be an added advantage.
• Minimally 3-5 years of relevant investigation-related experience (i.e. transaction monitoring) in the retail banking space or fraud investigations.
• Knowledge of Suspicious Transaction Report filing is an added advantage.
• Well versed with data analysis and performing fraud investigation work.
• Extensive hands-on experience, e.g. data extraction, etc., with relevant Information Systems.    
• Strong interpersonal and communication skills, including the ability to interact with different stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel.
• Good organisational skills needed to manage a high volume of assigned cases.
• Ability to take ownership of issues / tasks and drive to completion.
• Strong Data Analytics and programming/ scripting skills.