ANR - Help Desk Analyst - MPSC

Description

Alaska Northstar Resources is seeking a Help Desk Analyst to join our team for a position that is onsite at Hill AFB, UT. This position may be required to work additional hours as deemed necessary for adequate deliverable care of services.

The Help Desk Analyst will be responsible for, but not limited to, the following tasks:

• Provide support for Mission Planning (MP) Cloud Computing and elements utilizing Cloud Computing/Edge Servers and any/all digital data transfer assistance requested.
• Provide direct technical support for the Mission Planning Systems/Mission Planning Environment (MPE) evolution to/through Joint Mission Planning System (JMPS)/JMPS Open Mission Systems (JOMS) and ProPlanner sustainment (including deployment of services to multiple cloud environments [including Impact Level (IL) 5, IL6, Top Secret Special Access Program (TS/SAP)] and edge computing devices).
• Provide technical expertise and global support for users seeking Tier 1 & Tier 2 intervention for Mission Planning cloud connections/applications 24/7.
• Respond to issues for connected and disconnected Non-secure Internet Protocol Router Network (NIPRnet) & Secret Internet Protocol Router Network (SIPRnet) and TS/SAP systems (including isolated MP Networks/Resiliency with local cloud/edge server(s).
• Provide user systems authentication and fielded user identification support/resolutions.
• Support efforts to monitor system usage and identify and resolve issues.
• Provide sustainment support for systems and tools used to monitor the cloud environment and load balance (preventing system impingements/failures).
• Utilize established security protocols.
• Support and manage (as required) services/data in containers, connections, and integration with the cloud, and ensure cyber resiliency.
• Coordinate global system use/access (with evolution to cloud posture) for Mission Planning users, through integration, test, production, and fielding phases.
• Support disconnected/occasionally connected PCs, ensuring that system functionality is not degraded when disconnected.
• Document automated mechanisms for deployment, monitoring, management, and maintenance of cloud environments.
• Support efforts to diagnose and remediate technical problems.
• Contribute to redundancy planning/backup and disaster recovery planning.
• Interact with vendors and service providers to resolve system related problems and work with Development Team and Cloud vendors to implement deployment pipelines.
• Contribute to development discussions for JOMS/ProPlanner and ensure requirements are being met.
• Draft technical documentation such as installation guides and knowledge base articles.
• Build systems and verify technical documentation prior to fielding.

Requirements

• Candidate must be US Citizen
• Candidate must have active DoD Secret Clearance at minimum.
• Candidate must live within a commutable distance to Hill AFB, UT.
• Candidate must have Level 2 Information Assurance Technician (IAT) certification (DoD 8140) (Sec+, etc.) at time of hire -OR- be able to obtain within 6 months of hire date.
• Candidate must have CompTIA Cloud+ at time of hire -OR- be able to obtain within 6 months of hire date.

Candidate must have at least 3+ years' experience with the following:

• Information technology architectures to include cloud and devops.
• Using Cloud Service Providers (AWS, Azure, etc.) in Government context.
• JMPS experience, and ability to quickly gain JOMS experience, on each fielded MPE with the ability to provide advanced troubleshooting. 
• Existing knowledge and experience/certifications to meet the FMS I&CO, product familiarization, and all Subject Matter Expertise requirements.
• Atlassian Suite (Jira, Confluence)

About ANR 

Alaska Northstar Resources (ANR) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application. 

Our Mission 

We deliver meaningful value to our shareholders, people, partners and customers. 

Our Values 

We are open, honest, and trustworthy 

We respect all beliefs and perspectives 

We work together as one team 

We are committed to excellence in all that we do 

We are responsible and accountable for our actions 

Our Vision 

Our people thrive, prosper and are self-sustaining. We inspire and hold each other up through meaningful connections to our land, ocean, traditions and heritage. 

EEO Statement 

ANR is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. 

For further information on our equal opportunity protections as part of the employment process: 

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf 

Shareholder Hire 

ANR accords a hiring preference to qualified shareholders of its parent corporation, Shee Atiká Incorporated, an Alaska Native corporation, in accordance with and in implementation of applicable law, including without limitation 43 U.S.C. §1626(g). 

Accessibility 

ANR is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation ANR can provide to assist you in applying for one of our open positions. You may contact us by sending an email to [email protected] 

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis. 

Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you’re unsure, please email [email protected] with questions. 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.