Turn every digital interaction into a clear, reliable story. In this role, you will shape how we measure initiatives and campaigns across web and mobile channels, so teams can make confident decisions. You will partner closely with marketing, product, and technology to define meaningful success metrics and ensure tracking is implemented accurately. If you enjoy hands-on problem solving, fast iteration, and high standards for data integrity, you will thrive here.
As an Analytics Instrumentation Manager on the Digital Data Owner Team, you will partner with stakeholders to translate digital goals into precise measurement specifications and trustworthy tracking. You will work with marketing, product, and technical teams to implement and validate behavioral tagging and advertising tracking across channels. You will help ensure event data is transformed into analytically usable data sets that support critical business questions. You will balance multiple priorities, troubleshoot quickly, and protect reporting integrity from data collection through analytics.
Job responsibilities- Translate business objectives into measurement specifications with detailed acceptance criteria
- Partner with stakeholders across the enterprise to drive customer-focused measurement outcomes
- Collaborate with web and mobile behavioral analysis teams to ensure event data is transformed into analytically accessible data sets
- Review development specifications and identify tagging and analytics gaps across web and mobile channels
- Define behavioral success metrics, key performance indicators, and product engagement metrics with cross-functional partners
- Prioritize data collection enhancements and defects to support timely delivery of initiatives
- Validate fixes and releases to confirm accurate tracking and clean reporting outputs
- Document data collection standards for new development efforts and site functionality
- Troubleshoot tracking issues and implement rapid configuration changes when needed
- Communicate progress, risks, and issues clearly to digital analytics leadership
- 5 years of business analysis experience
- 3 years of experience working in an agile delivery environment
- Experience in a financial services environment
- Experience with behavioral and clickstream data using Adobe Analytics and Google Analytics 360
- Experience validating analytics tags on web and mobile applications
- Experience working with web analytics or tag management projects
- Experience working with web and native mobile application data
- Experience supporting high-volume commerce and self-service digital experiences
- Ability to manage 10 to 20 concurrent small projects while meeting deadlines
- Strong communication, project management, and stakeholder partnership skills
- Demonstrated ability to synthesize information and present clear, actionable recommendations
- Experience with structured query language and data analysis using Python
- Knowledge of ecommerce business models and digital optimization testing methods
- Experience defining measurement strategies for digital campaigns across multiple channels
- Experience partnering with engineering teams to implement event schemas and data layer standards
- Experience aligning behavioral data with attitudinal and structured data to answer business questions
- Experience creating and maintaining tracking governance, standards, and documentation at scale
- Experience thriving in fast-paced environments with high expectations and limited supervision
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5 years of business analysis experience
- 3 years of experience working in an agile delivery environment
- Experience in a financial services environment
- Experience with behavioral and clickstream data using Adobe Analytics and Google Analytics 360
- Experience validating analytics tags on web and mobile applications
- Experience working with web analytics or tag management projects
- Experience working with web and native mobile application data
- Experience supporting high-volume commerce and self-service digital experiences
- Ability to manage 10 to 20 concurrent small projects while meeting deadlines
- Strong communication, project management, and stakeholder partnership skills
- Ability to synthesize information and present clear, actionable recommendations
- Experience with SQL and data analysis using Python
- Knowledge of ecommerce business models and digital optimization testing methods
- Experience defining measurement strategies for digital campaigns across multiple channels
- Experience partnering with engineering teams to implement event schemas and data layer standards
- Experience aligning behavioral data with attitudinal and structured data to answer business questions
- Experience creating and maintaining tracking governance, standards, and documentation at scale
- Ability to thrive in fast-paced environments with high expectations and limited supervision
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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