Analyste des comptes clients // Accounts Receivable Analyst

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
Aperçu du poste
Relevant du gestionnaire des comptes clients et du crédit, l'analyste des comptes clients fera partie intégrante de l'équipe des finances (back-office). La personne titulaire du poste sera responsable du lancement du processus d'évaluation du crédit, du recouvrement des comptes, de la gestion des litiges et des réclamations, ainsi que des rapprochements de comptes.
Responsabilités

• Effectuer le suivi des recouvrements et assurer l'intégrité du portefeuille des comptes clients.
• Identifier et résoudre les litiges liés aux paiements ainsi que les écarts de façon rapide et efficace.
• Gérer un volume élevé de rétrofacturations (chargebacks) et de déductions effectuées par les clients.
• Analyser les processus existants et proposer des améliorations aux systèmes et aux méthodes de travail, avec un fort accent sur l'excellence opérationnelle.
• Collaborer avec les équipes internes (Ventes et Opérations) afin de valider les déductions.
• Participer à l'intégration (onboarding) des nouveaux clients.

Compétences et aptitudes

• Capacité à établir les priorités et à gérer un volume de travail élevé.
• Excellente maîtrise de la suite Microsoft Office, particulièrement Excel (RECHERCHEV/XLOOKUP, formules, fonctions d'IA, etc.).
• Excellentes aptitudes en communication et en négociation.
• Bonne connaissance du processus Order-to-Cash (O2C).
• Connaissance des expéditions liées aux plateformes de médias sociaux (Social Media Shipments).
• Excellentes aptitudes en organisation, avec la capacité de gérer plusieurs dossiers simultanément et de respecter les échéances.
• Capacité à recueillir et analyser des données, à compiler des informations pertinentes et à préparer des rapports.
• Aptitude à développer et maintenir des relations de travail durables avec les autres services et les principaux partenaires d'affaires.
• Souci constant d'offrir un service à la clientèle de grande qualité.
• Excellentes capacités d'analyse, grand souci du détail et orientation vers les résultats.
• Autonomie dans le travail, tout en étant à l'aise dans un environnement collaboratif.

Formation et expérience

• Diplôme d'études collégiales (DEC) ou diplôme d'études professionnelles (DEP) en comptabilité ou en finance.
• Expérience auprès de grands détaillants, un atout.
• Minimum de deux (2) années d'expérience dans un poste similaire.

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Position Overview:
The Accounts Receivable Analyst will report to the AR/Credit Manager and be an integral part of the back-office Finance team with responsibilities covering the initiation of the credit review process, collections, dispute & claim management, and account reconciliations.
Duties and Responsibilities:

• Follow up on collections & maintain the integrity of the accounts receivable base.
• Identify and resolve payment disputes and resolve discrepancies in a timely manner.
• Manage a high volume of customer chargebacks and deductions.
• Analyze and identify system and process improvements with a pronounced emphasis on operational excellence.
• Interact with internal departments (Sales and Operations) during the process of validating deductions.
• Onboarding new customers.

Attributes and Skills:

• Ability to prioritize and manage large volume workload.
• Strong computer skills with Microsoft software (V-lookups, Formulas, AI,etc.)
• Strong communication and negotiation skills.
• Knowledge of Order to Cash Process
• Understanding of Social Media Shipments
• Strong organizational skills-able to multi-task and meet deadlines.
• Ability to gather and analyze data, compile important & pertinent information, and prepare reports.
• Able to build and maintain lasting relationships with other departments & key business partners.
• Focus on providing excellence in customer service.
• Strong analytical skills, detail & results oriented.
• Autonomous worker but also excels in a team environment.

Education and Experience:

• DEC or DEP in Accounting or Finance.
• Experience in dealing with major retailers a plus.
• Minimum 2 years' experience in a similar role.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more.
Pay Range
$46,000-$83,700 CAD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]