Analyst

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs.
The Role
The Travel and Expense Corporate Card Administrator plays a key role in overseeing GM's corporate card travel and procurement programs. This position works closely with major business groups and brands, ensuring seamless card operations and compliance for employees across the organization. Administrators manage card applications, credit limits, and maintenance requests, directly impacting the efficiency and security of business travel and expense reporting. The team's work helps safeguard company assets, streamline expense processes, and support global mobility for GM employees. By collaborating with internal stakeholders and external partners, the Corporate Card Administrator drives improvements in policy, user experience, and operational excellence
What You'll Do

• Process travel and expense related cases assigned through Siebel, prioritizing, and addressing requests based on nature, urgency, and impact. Monitor personal queues and aging cases.
• Answer and process phone inquiries and cases (CCA).
• Follow established processes for timely case handling and issue resolution, including logging and documenting all inquiries in the case management tool, consulting knowledge resources, escalating cases as needed, and ensuring follow-through to resolution.
• Communicate with employees regarding discrepancies in their expense reports.
• Serve as the primary point of contact for employees and take responsibility for resolving queries.
• Ensure high-quality standards for all assigned tasks.
• Adhere to service level agreements (SLAs) for case management.
• Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.
• Suggest process improvements to drive operational efficiency, service excellence, and quality, speed, and safety.
• Maintain and update job aids, standard operating procedures, and the knowledge base.
• Comply with the Master Process, Global Travel and Expense policy, Global Service Level
• Agreement, GM Corporate Policies, external regulatory requirements, and approved desktop procedures and job aids. Ensure confidentiality of employee information in line with established practices.
• Strive to meet targets for key metrics, including NPS, CSAT, QA Scores, and Resolution Rates.

Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree
• At least 1 year relevant work experience on the same field
• Must have experience with Concur, Service Now
• Willing to undergo cross-training and handle back-office tasks, including audits.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Collaboration and teamwork, strategic thinking, willingness to take initiative

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.