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Job Summary
The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Vistra's Nuclear Fleet. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as training technology and business users on how to engage to improve the user experience.Job Description
Key Accountabilities
•Facilitate daily operational activities and measure process quality and compliance.
•Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
•Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
•Partner with nuclear business users, process owners, architecture and development teams to ensure effective application use.
•Lead, track, and communicate status of cross-team initiatives.
•Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
•Design and create metrics for improved measurement and reporting.
•Create and update documentation.
•Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
•Train the TS and nuclear end user community to increase adoption and communication of TS processes.
•Apply understanding of financial principles to team initiatives.
•Provide domain guidance to less experienced team members.
Education, Experience, & Skill Requirements
•5-7 years professional experience in a technology or business field
•Professional certifications preferred (e.g., ITIL, CSM, AWS)
•Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
•Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
•Demonstrated ability to create and update process documentation.
•Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
•Exceptional organizational skills, communication skills, and attention to detail required
•Proficient at creating leadership-level communications and presenting to and interacting with leaders
•Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
•Experience gained through a college degree program and/or business certifications may apply to the skills above
Key Metrics
•Process compliance
•Agile delivery proficiency
•System availability for applications
•Ticket volumes and trending
Job Family
Information TechnologyCompany
Vistra Corporate Services CompanyLocations
Davis-BesseOhioIt is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.
Skills Required
- 5-7 years of professional experience in a technology or business field
- Ability to lead, track, and communicate the status of cross-team initiatives
- Ability to identify, evaluate, and implement automation and continuous improvement opportunities for ITIL-aligned processes
- Ability to create and update process documentation
- Exceptional organizational, communication, and attention-to-detail skills
- Proficiency creating leadership-level communications and presenting to and interacting with leaders
- Professional certifications such as ITIL, CSM, or AWS
- College degree program and/or business certifications
Vistra Corp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vistra Corp and has not been reviewed or approved by Vistra Corp.
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Healthcare Strength — Health coverage is often described as comprehensive and top-notch, with robust medical, dental, and vision options supported by HSAs. Wellbeing resources such as onsite or virtual care, counseling services, and fitness programs further strengthen the package.
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Retirement Support — Retirement offerings are highlighted by a 401(k) match up to 6% and access to employee stock programs. Feedback suggests these financial perks add meaningful long-term value to total compensation.
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Strong & Reliable Incentives — Performance bonuses are frequently noted as a meaningful part of pay. Feedback suggests these incentives reliably enhance overall compensation across many roles.
Vistra Corp Insights
What We Do
Vistra is a premier, integrated, Fortune 300 energy company based in Irving, Texas, providing essential resources for customers, commerce, and communities. Vistra combines an innovative, customer-centric approach to retail with safe, reliable, diverse, and efficient power generation. The company brings its products and services to market in 20 states and the District of Columbia, including six of the seven competitive power markets in the U.S. and markets in Canada and Japan, as well.
