Analyst /Sr. Analyst - Site Reliability Engineer (SRE)

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!!

Help lead the transformation of clinical research through the application of industry first Artificial Intelligence capabilities!

Lilly Research Laboratories is looking for a Site Reliability Engineer - Artificial Intelligence and Automation Solutions for a large scale, multi-year transformation effort that will be reimagining how clinical trials are performed using AI and automation. This role is ideal for a person with a passion for applying innovative AI and automation methodologies and bring them to life in solutions that solve complex, real-world problems.

Are you enthusiastic about artificial intelligence and the impact it can have across an entire industry? If so, bring YOUR skills and talents to Lilly where you will have the chance to create an impact on the lives of patients!

Organization Overview

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

Research Tech unites science with technology to accelerate the Research and Development of medicines and to deliver therapeutic innovations. The team leverages technology and platforms to streamline scientific experimentation to help Researchers follow the science, to understand the disease and identify potential therapies. They are at the forefront of advanced analytics to enable data driven drug discovery; to innovate so scientists can rapidly analyze and accelerate the discovery of new medicines.

What you’ll be doing

As part of a collaborative team of versatile professionals focused on LRL, you will be responsible for ensuring system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities. You will focus especially on building automation to reduce manual effort and prevent operational issues.

You will be using strong problem solving and analytical skills and are highly adaptable to changing circumstances. You must have a passion for collaboratively supporting solutions, continuously learning, mentoring, and leading teams for improved end user and customer experience.

How you will succeed

• You collaborate within product team(s) to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues and meet availability goals.
• You work with stakeholders (e.g., product owners) to define service level objectives (SLOs) for system operations. 
• You track performance against SLOs in partnership with others to ensure systems meet SLOs over time.
• You create software to improve system performance, scalability, and stability, and to automate manual operational work (i.e., “toil”). 
• You participate in operational support and drive blameless post-mortems to troubleshoot and resolve priority incidents. 
• You evaluate and recommend methods for improving automation, security, and system observability. 
• You play an important role in researching, defining, and championing reliability engineering practices among product teams. And you strive to collaborate and share information with other Service Reliability Engineers, e.g., by participating in a community of practice.
• You understand the importance of keeping our systems and data secure and private. You work with your product team as well as security and privacy experts to build, monitor, and maintain assurance techniques.
• You identify, assess, and mitigate key risks inherent to any dependencies your product has on third parties who develop, support, use, and/or assist with the lifecycle of your product.

What you will bring

• Strong problem solving and analytical skills and highly adaptable to changing circumstances.
• Experience in reliability engineering and monitoring practices, environments, and tools (e.g., on prem hosting, cloud ecosystems, monitoring/observability, configuration management, CI/CD, etc.).
• Technical Experience with programming / scripting languages (e.g., Java, Python, etc.) or configuration environments
• Experience with large-scale databases, data movement and analytics tools
• Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
• Create meaningful dashboards/reports for application telemetry and infrastructure health for pro-actively identifying performance constraints and bottlenecks
• Design and build custom tools as needed to support process optimization, challenging the status-quo and improving operational efficiency
• Monitor, measure and improve the reliability, availability and scalability of IT Infrastructure, applications and services
• Strong knowledge of agile practices and agile planning tools (e.g., Jira).
• Effective written and verbal communication skills for both technical and non-technical audiences.
• Experience working in a highly regulated environment with a deep understanding of how quality standards and procedures are applied to applications, protecting privacy related data and identifying security threats.

Your Basic Qualifications

• Bachelor’s Degree in IT or equivalent field
• Strong understanding of automation and basic scripting
• Resourcefulness and ability to devise creative solutions to current problems
• Ability to anticipate future issues and address proactively
• Minimum 3-5 years relevant work experience
• Ability to leverage enterprise-wide Tech@Lilly relationships to analyze the impact of changes in global services on Product Development operations and applications
• Knowledge of DevSecOps, quality, software management and maintenance
• Strong self-leadership

Additional Information:

• Hybrid position - located in Cork

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly