The Business Operations Analyst is responsible for delivering accurate reporting, analysis, and operational insights that support sales, marketing, and leadership decision-making. This role develops and maintains performance dashboards, forecasting tools, staffing analyses, compensation reporting, and executive presentations to monitor business results and identify opportunities for improvement. The position partners with regional and site leadership to provide actionable insights, standardize reporting processes, leverage AI-driven efficiencies, and ensure data accuracy across multiple systems while supporting strategic business objectives and operational excellence.
Responsibilities
Assist with timely design, creation, and maintenance of accurate operational reports to track overall sales and marketing performance as well as regional team’s performance.
Create performance reports, to measure compensation plans and target efficiencies, and financial statistics for direct use and/or for site leaders and team members.
Track Budgeted, Forecasted, and Actual key KPI information to monitor trends and highlight areas of opportunity or risk for further review.
Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency.
- Establish uniform reporting templates to be utilized by local Business Operations teams in the region to ensure consistency and easy translation into regional analysis.
Create ad-hoc reports typically utilizing Excel, Cognos, and/or Hyperion as directed to aid in decision making and monitor various aspects of the business.
Understand our different systems of record (Voice, Chorus and Clarity)
Utilize AI to gain efficiency and enhance quality of work.
Assist with building PowerPoint Decks and Executive Summaries ensuring accuracy of formulas and information to provide clear, concise overviews for Leadership.
Maintain a Departmental SharePoint site housing all information for easy access and use across the team.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Must be proficient in Windows, Microsoft Office, including Excel, Word, Outlook, and PowerPoint
- Strong analytical skills
- Ability to effectively communicate
- Ability to set priorities and handle multiple requests in a dynamic environment
Flexible work schedule to include nights, weekends, and holidays
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Accounting or Finance Experience
- Vacation Ownership experience
- Advanced Excel Experience
- Experience with Co-Pilot, Hyperion, Oracle, and/or Cognos
- SQL, VBA, or other programming languages
Skills Required
- Proficiency in Windows and Microsoft Office, including Excel, Word, Outlook, and PowerPoint
- Strong analytical skills
- Effective communication skills
- Ability to prioritize and handle multiple requests in a dynamic environment
- Flexible work schedule, including nights, weekends, and holidays
- Accounting or finance experience
- Vacation ownership experience
- Advanced Excel experience
- Experience with Co-Pilot, Hyperion, Oracle, and/or Cognos
- SQL, VBA, or other programming language experience
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
