The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We are a fast-moving, high-impact team tackling the company’s most important priorities.
The Risk & Remediation team is specifically focused on driving GMNS process excellence, Legal Entity Governance, First Line of Defense (1LOD) Compliance, Data Governance, and managing large risk-related initiatives for GMNS.
The Analyst, Risk & Remediation Change Management, will support a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of GMNS risk, compliance, and transformation initiatives. The successful candidate will help translate complex, and often ambiguous risk and program information into clear insights, structured reporting, and polished materials for senior leadership. The ideal candidate is detail-oriented, comfortable navigating evolving priorities, and skilled at turning data into compelling narratives.
ResponsibilitiesPull, validate, and consolidate data from multiple sources to complete KPI and risk reporting templates (e.g., milestones, issues, and remediation tracking)
Develop executive-ready materials that clearly communicate risk insights, program updates, and key decisions
Translate complex risk, control, and program information into concise, business-friendly messaging for senior stakeholders
Maintain rigorous attention to detail to ensure accuracy, consistency, and quality across all reporting and communications
Adapt quickly to shifting priorities and evolving regulatory, risk, and program requirements
Partner with cross-functional teams to ensure alignment on reporting and messaging
Foster a positive, respectful, and collaborative work environment
Bachelor’s degree in Business, Communications, Risk Management, or a related field 2-5 years of experience in change management, consulting, project management
Advanced proficiency in Microsoft PowerPoint and Excel
Experience working with structured reporting (key performance indicators, dashboards, or program metrics) and reconciling data across multiple sources
Self-starter who thrives in an evolving, dynamic environment Strong written and verbal communication skills, with the ability to develop strong and compelling presentations for senior leadership
Strong analytical and problem-solving skills, with the ability to work independently in unstructured or evolving environments
Proven ability to manage multiple priorities in a fast-paced, continuously changing environment
Preferred Qualifications
Experience in risk management, operational risk, compliance, or regulatory programs
Familiarity with PMO frameworks, governance routines, and change management methodologies
Skills Required
- Bachelor's degree in Business, Communications, Risk Management, or a related field
- 2-5 years of experience in change management, consulting, or project management
- Advanced proficiency in Microsoft PowerPoint and Excel
- Experience with structured reporting (KPIs, dashboards, program metrics) and reconciling data across multiple sources
- Strong written and verbal communication skills and ability to develop presentations for senior leadership
- Strong analytical and problem-solving skills and ability to work independently in unstructured environments
- Proven ability to manage multiple priorities in a fast-paced, continuously changing environment
- Experience in risk management, operational risk, compliance, or regulatory programs
- Familiarity with PMO frameworks, governance routines, and change management methodologies
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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