Analyst - Patient Master Data Management

About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
The Analyst will be responsible for day-to-day support activities related to the Patient Master Data Management (MDM) system. The role will serve as the Subject Matter Expert (SME) for Patient master data, and will serve as the trainer and expert for the User Interface tool, E360.
The role will develop data steward standards, while assisting in patient data governance needs and ensuring that they are maintained and enforced.
The role will work closely with the Patient data stewarding staff to address any questions, or training needs.
Relationships
This role reports to the Sr. Manager of Master Data within the Data Services & Management Team in the Enterprise Data & Advanced Analytics department.
Primary internal relationships are within Data Strategy, Information Technology, Enterprise Insights & Analytics, Privacy, Legal, and Compliance. External relationships will include other NNI stakeholders and external vendors as needed.
Essential Functions

• Understanding of Master Data including:
  
  • Understanding of Patient, including HIPAA & other Privacy rules of consumption and access
  • Must be able to review and translate business requirements to IT support teams
  • Serve as lead contact for all CCPA (and other Privacy related) regulations, specifically processing the data deletion requests that are submitted in a timely manner
  • Maintain records and metrics of various inquiries including generating weekly and adhoc reports on quality and performance
  • Provide support for the data stewarding team including answering questions, assisting with training, etc.
  • Creates or maintains training manuals and or work instructions for processes and systems required
• Data Steward for Patient data which includes, but is not limited to:
  
  • Consolidation of duplicate records
  • Patient Deletions related to CCPA (and other Privacy regulations)
  • Providing various data quality feedback to the team for future enhancement needs
  • Developing standards and guidelines of Patient data steward decision making
  • Conduct UAT (User Acceptance Testing) for various system releases
  • Provide ad-hoc assistance to various team members, and stakeholders
  • Collaborate across boundaries to ensure data quality requirements are being identified across multiple stakeholders to drive accuracy in data delivery
  • Develops change request process, analyze change requests, disposition and implementation alternatives and implementation impacts

• Employs problem solving skills to efficiently resolve data issues and participate in managing ad hoc projects as necessary:
  
  • Provides knowledge, makes recommendations and shares point of view w/relevant stakeholders regarding the Patient Master Data Domain
  • Ensure timely receipt of data from vendors and ensure data integrity

Physical Requirements
0-10% overnight travel required.
Qualifications

• A Bachelor's degree in Finance, business, computers, marketing or related field
• A minimum of 2 years' pharmaceutical or equivalent industry required
• Advanced proficiency in Microsoft Excel
• Must be able to work independently and have excellent communication and writing skills
• Organized and Detail Oriented
• Ability to multi-task, and transition between assignments quickly
• Experience in Master Data Management and Analysis a plus, preferably in Pharmaceutical / Health industry
• Create or maintain training manuals and or work instructions for processes and system required
• Should understand basics of master data management and have worked with some tool like Informatica, Realtio, Excel, or Access to manage data quality
• Ability to learn

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.