Job ID: 23-05069

Title - Order Management Analyst

Location - Lehi, UT

Duration - 12 Months

Rate - $17.61 per hour on W2

• Acquire and maintain in-depth knowledge of Client's Digital Media software sales models including Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.• Utilize SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve them during the deal negotiation process.• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau/Power BI report.• Partner with the department's cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.• Work cross-functionally with multiple internal Client Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.• Support increased workload and additional hours when required-i.e. month/quarter end

What's needed to succeed.

• Excellent written and verbal communication skills, and proficiency in Microsoft Excel• Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.• Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.• Demonstrable experience in a role involving 'critical thinking: i.e. ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.• Excellent interpersonal and customer-oriented communication skills.• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time-based on changing priorities.

Highly Desirable

• Bachelor's degree or equivalent in a business field• Minimum 2 years of Order Management (or similar) experience in this sector.• Familiarity with SalesForce reporting.• A proven ability to build strong, trust-based relationships with business partners across the organization.• Knowledge of revenue recognition rules/requirements related to software/services• Good knowledge of operational quote to cash business processes.• Exposure to contract negotiation/drafting, including Legal and Financial Governance