When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Knowledge and Skills:
- In-depth knowledge & hands-on experience in Major Incident Management, Change Management & Problem Management
- Comfortable working closely with technical resources & Team leaders to ensure / maintain globalization strategies.
- Identify opportunities for improving business operations through more effective use of IT resources.
- Contribute to the definition and development of worldwide operating procedures and standards.
- Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment.
- The ability to deliver an initiative through to its launch/implementation.
- A high level of quality and attention to detail.
- Experience in service management, process development, IT operations.
- Excellent interpersonal and customer service skills.
- In-depth knowledge of industry best practices and service delivery standards.
- Strong team spirit.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Problem-solving skills.
- Ability to communicate complex business challenges in a non-technical and simplified manner
- Creation and management of various monitoring dashboards/presentations
- Evaluated service performance and modified SLA patterns to resolve operational issues
- Able to work under tight deadlines
- Self-motivation and able to take responsibility
Experience and Education:
- At least ITIL 4 Foundation certified.
- Experience leading a multicultural, worldwide team.
- Experience successfully evolving IT processes.
- BS/BA or relevant work experience.
- Strong English written and verbal skills required.
Play a key role in maintaining and evolving a modern, mature & robust IT Service management function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing a high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting it goals.
Top Skills
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com.
Community Guidelines
Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are:
• Abusive, harassing or threatening to others.
• Defamatory, offensive, obscene, vulgar or depicting violence.
• Hateful targeting by race/ethnicity, age, color, creed, religion, gender,
sexual preference or orientation, nationality or political beliefs.
• Sexually explicit or pornographic.
• Fraudulent, deceptive, libelous, misleading or unlawful.
• Referencing criminal or illegal activity.
• Spamming.
We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.
