Analyst II - Compliance & Process Management

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Job Details
POSITION SUMMARY:
This role is responsible for business analysis and quality assurance activities in accordance with solution development methodology and supporting IT projects. Analysts II support in end-to-end project execution, including planning, coordinating, and monitoring tasks assignment and completion; create and maintain project artifacts, and ensures appropriate definition and execution of user acceptance test. They liaison with end users, software vendors, and programmers to achieve the projected outcomes when troubleshooting issues, implementing new systems, and upgrading existing systems while holding accountability for the end-to-end implementation.
PRIMARY DUTIES AND RESPONSIBILITIES:

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
• Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client's needs
• Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
• Analyzes performance metrics to ensure user satisfaction
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
• Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements
• Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
• Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
• Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
• Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
• Supports project planning and coordination among different project teams
• Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution
• Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
• Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
• Participates in backlog grooming, prioritization, and estimation process
• Leverages data to tell the story of current performance and highlight opportunities for improvement, influencing senior leaders to act based on analytical insights
• Collects process and system metrics for reporting team statistics against goals
• Manages and executes necessary steps (both independently and with other IT team members) to resolve user tickets submitted via ServiceNow ITSM
• Develops and supports solutions in Smartsheet based on user requirements - will be a strategic resource on the team for developing a new service offering within our team.

Technical Skills:

• Application Design and Management
• Business Process Modelling
• Cloud Infrastructure Management
• Database Management
• Technical Documentation
• Network Architecture and Management
• Scalable Technologies & Architecture
• Software Development Life Cycle (SDLC)
• Systems Integration

Tools Knowledge:

• Automation / Workflow / Business Process Management (BPM) Systems
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• PPM/SPM applications such as ServiceNow SPM, Smartsheet, Wrike
• ServiceNow ITSM
• Relational Database Management System (RDBMS) Software

EDUCATIONAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:

• Certified Business Analysis Professional (CBAP)
• ITIL, ITSM Certifications
• Certified Information Systems Security Professional (CISSP)

WORK EXPERIENCE:
4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.
SKILLS & KNOWLEDGE:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned