Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Comcast/Xfinity is looking for a detail-oriented Analyst of Growth Insights to support the growing Consumer Research & Insights (CR&I) organization.
This individual will support stakeholders in growth and competitive teams across several areas (Internet, Mobile, Entertainment, Home) reporting into the Senior Manager of Growth Insights. This position will work closely and collaboratively with cross-functional partners in the following teams: Enterprise Business Intelligence; Strategy Performance and Analytics; and Loyalty Strategy and Rewards teams.
This individual must have a proven track record of analyzing data, experience with report development in primary research projects, as well as an interest in both the telecommunications industry and learning and growing job responsibilities within our team.
Responsibilities include active, in-depth participation in Growth research projects from start to finish, including participating in meetings with stakeholders, data analysis, report development and refinement. The candidate will be working on a variety of topics such as: gauging consumer interest in our services, uncovering consumer needs and pain points; purchasing behaviors; positioning, packaging, product development; and emerging trends in a highly competitive and ever-changing business environment and retention.
Job Description
Position Details:
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Work with Senior Manager, Growth Insights to prioritize tasks and responsibilities as set below
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Actively participate in meetings with Consumer Research & Insights colleagues and Growth stakeholders to understand key business questions and consumer research needs
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Assist in execution of both qualitative and quantitative research projects, supporting growth and competitive partners across all areas of the business (Internet, Mobile, Entertainment, Home)
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Synthesize data and draft research results, key takeaways, and actionable insights through compelling storytelling (written and verbal). Understand stakeholders’ key business questions and be able to report in a way that is clear and compelling to them, including iterations
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Assist in managing external vendors through all phases of research projects
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Stay current on industry trends, and seek new ways to utilize research to support company initiatives
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Consistent exercise of independent judgment and discretion in matters of significance
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Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
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Other duties and responsibilities as assigned
Successful candidates display the following characteristics:
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Highly organized - able to prioritize multiple tasks to deliver quality results on time
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Deeply curious – interested in telecommunications business both within Comcast but also across the competitive landscape
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Able to work with minimal oversight on multiple concurrent projects across a variety of stakeholders
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Demonstrable presentation (communication and storytelling) skills to a variety of audiences
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Skilled at building and maintaining relationships with multiple partners, teammates, stakeholders, and vendors
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Empathy for research subjects as well as stakeholders
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Independent thinker, willing to advise on research process (design, sample, reporting)
Qualifications:
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1-3 years of relevant work experience (hands-on exploratory, quantitative, and qualitative research experience is required)
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Strong analytical, strategic thinking, and problem-solving skills
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Capability to synthesize data from multiple sources
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Strong sense of urgency to deliver answers and consolidated points of view
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Experience in (or an interest in learning about) the telecommunications industry
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Exceptional interpersonal and communication skills
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A can-do attitude – able to find solutions or work with larger team/company decisions
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Skilled in Office suite
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Comfortable working in a fast-paced, rapidly evolving environment
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Working knowledge of at least one statistical software package (SPSS, SAS, R)
Additional skills that are a plus but not required:
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Working knowledge of at least one survey tool (i.e. Qualtrics, Decipher, etc.)
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Applied experience with longitudinal, multi-wave research
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Bilingual Fluent (Spanish)
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Skills
Analytical Thinking, Microsoft Excel, Problem Solving, Researching, SPSS Analytics
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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