At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is seeking an Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep our global support workforce sized and staffed correctly. You'll work hands-on with our BPO partners to translate demand signals into staffing plans, and bring deep contact centre planning expertise to a team managing support at scale across multiple sites and geographies.
Responsibilities:- Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions
- Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations
- Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter
- Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights
- Identify and help drive opportunities to improve how the team plans and operates
- Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster
- 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well
- Sharp analytical mindset with hands-on SQL and Python skills
- AI fluency, comfortable using AI tools to accelerate analysis and problem-solving
- Strong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders
- Self-directed, with a track record of turning data into real decisions; strong communicator, able to build trust with stakeholders across functions and levels
- Exposure to workforce management/resource planning is a plus
- Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field; advanced degree a plus
- Extended health and dental coverage options, along with life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft funded Health Care Savings Account
- RRSP plan with company match to help save for your future
- In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
- Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
- Subsidized commuter benefits and Lyft ride credits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Toronto area is CAD $79,600 - CAD $99,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.
This job fills an existing vacancy.
Skills Required
- 2+ years of experience in planning, forecasting, capacity or resource management, or a related analytical role
- Hands-on SQL skills
- Hands-on Python skills
- Fluency with AI tools for analysis and problem-solving
- Strong analytical mindset and ability to translate data into decisions
- Strong business acumen and ability to understand complex business systems
- Strong communication and stakeholder collaboration skills
- Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field
- Exposure to workforce management or resource planning
- Advanced degree
Lyft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lyft and has not been reviewed or approved by Lyft.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is provided for corporate employees, with added access to One Medical and mental‑health support for employees and dependents. Benefits materials also highlight wellness programs alongside these core plans.
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Parental & Family Support — Paid parental leave of 18 weeks is offered for biological, adoptive, and foster parents, and family‑building and fertility support are included. These provisions are consistently described as a standout element of the package.
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Leave & Time Off Breadth — Salaried U.S. employees have unlimited PTO, and hourly employees receive a defined bank of paid time off plus observed holidays. Some reports also note sabbatical eligibility after tenure.
Lyft Insights
What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
