Job Description
The successful energetic candidate will join the team as a Futures Electronic Execution & Connectivity Support specialist providing technical support, client service, and product management to ensure seamless, efficient, and compliant electronic trading. The candidate will act as a crucial link between internal technology teams, trading desks, and external clients and exchange/market venues.
Key Responsibilities
- Real time Monitoring & Support: The team provides 24/5 support with holiday coverage and flexibility to work other shifts if necessary.
- System Monitoring & Support: Actively monitor electronic trading platforms and connectivity in real-time, including start-of-day and end-of-day checks. Serve as the first line of defense for production issues, managing incidents and coordinating with cross-functional teams (e.g., Algo, FIX, and application development) to ensure system stability and minimal downtime.
- Connectivity Management: Design, implement, and maintain digital execution connectivity solutions, ensuring reliable and stable connections for clients.
- Troubleshooting & Problem Solving: Diagnose and troubleshoot complex technical issues related to system configuration, functionality, connectivity, and performance. Conduct root cause analysis of failures and implement corrective actions.
- Client Interaction & Consulting: Act as an execution consultant to internal trading desks and external clients, providing guidance on platform functionality, use of algorithmic strategies, and market microstructure trends. Gather requirements for new products and custom client features.
- Testing & Validation: Coordinate and perform in-depth testing with clients for new products and releases, including post-release validation, to ensure designs meet operational requirements.
- Documentation & Compliance: Maintain accurate documentation of processes, configurations, and incidents. Ensure all activities comply with internal policies, industry standards, and regulatory requirements.
Required Skills & Qualifications
- Technical Expertise: Strong knowledge of electronic trading systems, messaging protocols (e.g., FIX), and connectivity/networking fundamentals. Familiarity with Fidessa, TT, CQG, Bloomberg Tradebook & EMSX, and other OMS/EMS providers.
- Problem-Solving: Exceptional analytical and problem-solving abilities to diagnose and resolve complex issues quickly in a high-pressure environment.
- Financial Market Knowledge: A good understanding of financial markets, market structure, and regulatory landscape is essential.
- Communication: Excellent written and verbal communication skills to interact effectively with traders, engineers, sales teams, and clients.
- Education: A Bachelor's degree in a discipline such as Computer Science, Engineering, Physics, or Mathematics (or equivalent work experience) is typical.
- Experience: Previous experience in a trading support, application support, or client-facing technology role within the financial industry is generally preferred.
- Licensing: Series 3 registration, or the ability to obtain within 6 months.
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
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