Come join our amazing team and work remote from home!
The Default QA FHA Claims Analyst I will, under moderate supervision, responsible for reviewing FHA Part A mortgage insurance claims for accuracy and submitting the claim form for filing. Performs all duties in accordance with the company’s policies and procedures and all US state and federal laws and regulations wherein the company operates. The target pay range will be $22.00/hr - $26.00/hr.
What you’ll do:
Review FHA Part A claims for accuracy within the investor/insurer timeframes.
Complete quality checks using a scorecard and/or checklist to identify errors in the claim.
Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.
Document system with appropriate tasking and comments.
Ensure accurate dates and information are recorded on the Part A claim form.
Review the foreclosure and default timeframe to ensure all applicable extensions are included on the Part A claim form.
Ensure company/procedures around the curtailment of interest are followed and enforced.
Ensure required documentation is included in the Claim File.
Finalize and submit claim to agency for payment.
Escalate trends or issues identified from the quality review.
Moderate knowledge of default claims processes for insurers and investors.
Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.
Moderate understanding of Agency and investor guidelines.
Strong interpersonal skills with a focus on teamwork and quality.
Excellent written and oral communication, organizational and time management skills.
Ability to communicate effectively with all levels of staff and management both internally and externally.
- Ability to manage work in order to meet strict deadlines.
Ability to handle multiple tasks under pressure and changing priorities.
What you’ll need:
High School diploma required; some college preferred.
One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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Skills Required
- High school diploma
- Some college
- One or more years of mortgage servicing default experience, QA/QC experience in another line of business, or a college degree
- Knowledge of default claims processes for insurers and investors
- Understanding of default servicing, including foreclosure, bankruptcy, loss mitigation, and claims processes
- Understanding of agency and investor guidelines
- Strong interpersonal, written and oral communication, organizational, and time-management skills
- Ability to manage multiple tasks, meet strict deadlines, and work under pressure
What We Do
Carrington Mortgage Services, LLC ( “Carrington”) (NMLS ID #2600) is a national direct to consumer and wholesale lender. Our retail home lending division has community-based branches assisting borrowers with home financing opportunities and local real estate agents with their buyer clients. Our wholesale lending team assists mortgage brokers nationally providing fast, reliable service. We work as a team to make the mortgage process easier on you, the borrower, the agent or the broker.
