Analyst, Customer Adoption Management

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What you will do:

• Develop standard processes within your areas of expertise and champion their adoption
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
• Development of new automated tests and running of and creating reporting on execution of results
• Work independently and on a team and learn from colleagues
• Write quality test cases, redesign test cases, create automation test suites, publish and share test reports with customers.
• Prepare and integrate test suites with testrails
• Understand new feature updates in Coupa products and build automation
• Able to partner with developers and QE’s for understanding of functional flows when needed
• Develop automated test scripts using automated tools such as rubyonrails, selenium, maven, Web services,kafka and grafana 
• Test and Behavior Driven Development (TDD and BDD), Cucumber framework Selenium,Capybara,
• Understanding and hands-on tools like Github, Jenkins, Postman 
• Ability to explore, understand and implement new automation tools
• Execute automated test scripts publish results, enhance existing framework, discover all possible areas of automation
• Record problems and issues in accordance with the project's problem and issue management plans
• Sprint planning and execution
• Consult and guide customer to adopt Coupa software during every release cycle

What you will bring to Coupa:

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
• 3-5 years of experience in performing software automation testing.
• Experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
• Strong organizational skills, analytical thinking and problem-solving abilities
• Well-versed in finding product bugs, logging bugs in salesforce, understanding of bug life cycle
• Hands-on experience on doing UAT for a customer
• BS/B Tech/Masters degree in Computer Science from a reputed institution
• Understanding of QA methodologies, life cycle, and processes
• Experience in writing test frameworks and automation tools is preferable

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.