Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.
The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).
The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.
ResponsibilitiesThe Corporate Functions Governance & Control team is looking for is looking for a Testing Analyst. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Analyst, Corporate Functions Testing will:
- Conduct Risk and Control Self Risk Assessment (RCSA) for Corporate Functions business units
- Execute control testing and quality assurance activities to assess control design and operating effectiveness
- Develop, document, and maintain control testing scripts, methodologies, procedures, and evidence in accordance with internal standards and regulatory expectations
- Identify control gaps, deficiencies, and areas of heightened risk exposure, and support development of remediation activities
- Document testing results, observations, and thematic findings, and track deliverables through completion
- Facilitate business unit risk assessment and testing activities to ensure compliance with regulatory and internal standards
- Document and project manage deliverables to completion
- Categorize controls and map to risks (e.g., cross-BU process-control mapping)
- Proactively help identify certain areas of high-risk for intervention
- Support thematic risk reporting (levels, trends, causes)
- Collaborate with stakeholders to support control improvements
Facilitate business unit risk assessment and testing activities to ensure compliance with regulatory and internal standards
- Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
- Support sharing insights, better practices, themes, etc. across the enterprise
- 2+ years of experience in operational risk management, controls testing, quality assurance, compliance testing, and/or internal audit
- Understanding of operational risk management lifecycle activities, including risk identification, control design, testing, issue management, and remediation
- Experience executing control testing, documenting test results, reviewing evidence, and assessing control effectiveness
- Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, evaluate risk scenarios, and escalate potential issues appropriately
- Strong project management, communication, and interpersonal skills with ability to manage multiple deliverables simultaneously
- Experience in process governance and working with processes aligned to policies, regulatory frameworks, and operational standards
- Strong attention to detail and ability to operate effectively in fast-paced environments with evolving priorities
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Exposure to data analytics, automation, or AI/GenAI use cases in risk/control environments
- Experience in at least one of the following:
Supporting identification of risks throughout business processes and systems
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
Supporting independent control monitoring, including identification of control improvements
Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 2+ years of experience in operational risk management, controls testing, quality assurance, compliance testing, and/or internal audit
- Understanding of operational risk management lifecycle activities, including risk identification, control design, testing, issue management, and remediation
- Experience executing control testing, documenting test results, reviewing evidence, and assessing control effectiveness
- Strong analytical and problem-solving skills, including ability to analyze data, identify trends, evaluate risk scenarios, and escalate issues
- Strong project management, communication, and interpersonal skills with ability to manage multiple deliverables simultaneously
- Experience in process governance and working with processes aligned to policies, regulatory frameworks, and operational standards
- Strong attention to detail and ability to operate effectively in fast-paced environments with evolving priorities
- Bachelor's degree in Finance, Business, Risk Management, or related field; advanced degrees or certifications advantageous
- Exposure to data analytics, automation, or AI/GenAI use cases in risk/control environments
- Experience supporting identification of risks throughout business processes and systems
- Experience facilitating risk assessment performance and testing programs to meet regulatory and internal standards
- Experience supporting independent control monitoring and identification of control improvements
- Experience supporting identification of areas of risk for intervention, including independent quality assurance and process testing
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
