Analyst (Client Experience)

About this role

CX Redistribution Partnerships, part of the Preqin Client Success organization within the Aladdin Client Business, ensures Redistribution Partners receive high-quality, efficient support and maximize the value of Preqin’s data. The team serves as a technical and operational resource—helping partners navigate Preqin’s datasets, workflows, and delivery channels. We work closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high-quality client experience grounded in operational excellence and client centricity.

We are seeking an Analyst to join the Client Solutions team as a dedicated member of the Redistribution Partnerships team. In this role, you will serve as a front-line resource for our Redistribution Partners—providing timely, accurate, and high-quality support across chat, email, and phone. You will troubleshoot inquiries, resolve operational and data-related questions, and ensure partners receive a seamless, consistent experience that reflects the standards of the Preqin Client Experience organization.

As part of the CX Redistribution function, you will play a key role in strengthening partner engagement, reducing friction across channels, and maintaining the operational excellence required to support a rapidly scaling ecosystem.

In this function, you will be reporting into the London-based Regional CX Lead for Redistribution Partnerships, who in turn reports to the Global Head of Preqin Client Experience in New York.

In this role you will:

• Deliver high quality support by understanding how Redistribution Partners use Preqin to power their private markets workflows.
• Solve complex inquiries related to data methodology, mappings, taxonomy, identifiers, feeds and delivery specifications.
• Provide consistent support across chat, email, and phone while capturing insights that inform process and product improvements.
• Collaborate with Client Engagement, Product, Data, Engineering and Operations to ensure a unified efficient partner experience.
• Identify recurring themes and opportunities for improvement, feeding observations into process enhancements, documentation updates, and workflow refinements that elevate our service delivery.
• Embrace continuous learning, deepening your understanding of Preqin’s data, tools, private markets content, and internal systems; adapt quickly as processes evolve and new capabilities are introduced.
• Contribute to a positive, innovative team culture, fostering an environment where ideas are welcomed, teamwork is encouraged, and curiosity and problem-solving are core to how we operate.

You are a good fit if you:

• Communicate clearly and confidently, translating technical or data-methodology concepts into simple, practical guidance.
• Thrive in a fast-paced environment, staying organized while managing multiple inquiries and shifting priorities.
• Work effectively within a global team.
• Bring foundational understanding—or strong curiosity—about Private Markets and Alternative Investments.
• Demonstrate strong analytical skills and proficiency in Microsoft Excel (lookups, pivots, data exploration).
• Are eager to deepen expertise in Preqin’s data methodology, mappings, identifiers, taxonomy, feeds, and specifications.
• Have experience or interest in data tools such as Snowflake, Metabase, or Postman (preferred but not required).
• Meet the minimum requirements for an Analyst at BlackRock: a bachelor’s undergraduate degree and 0–2 years of relevant experience in client service, data operations, analytics, or a related field.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.