The Lending Capabilities Analyst will play a key role in driving the development, enhancement, and implementation of lending capabilities across multiple products and customer servicing channels.
This position will be responsible for managing end-to-end project delivery, translating business needs into actionable requirements, coordinating cross-functional teams, PIV, and ensuring the successful execution of strategic initiatives.
The role will also support business strategy by understanding key Lending performance drivers, identifying growth opportunities, and translating business objectives into technology solutions that drive product adoption, customer engagement, revenue growth, and operational efficiency.
Working closely with NPD, Technology, Operations, Risk, Compliance, Control Management and other key stakeholders, this position will support the execution of the Lending roadmap and ensure alignment between business priorities and technology delivery.
End-to-End Project Management: Lead and coordinate lending capability initiatives from discovery and requirements definition through development, UAT, implementation, and PIV.
Business Requirements & Solution Design: Translate business objectives into clear functional requirements, user stories, acceptance criteria, and actionable technology deliverables.
Business Acumen & Value Creation: Understand Lending products, business performance drivers, and customer needs to identify opportunities, challenge requirements, and ensure technology initiatives deliver measurable business value.
Cross-Functional Collaboration: Partner with Technology, NPD, Central Lending, Operations, Risk, Compliance, and Control Management teams to ensure alignment, timely decision-making, and successful execution.
Roadmap Execution & Prioritization: Support the planning and delivery of the Lending capabilities roadmap, managing priorities, dependencies, milestones, and resource constraints.
Testing & Implementation: Follow up on user acceptance testing (UAT), defect resolution, operational readiness, and PIV to ensure high-quality releases.
Process Optimization & Innovation: Identify opportunities to simplify and introduce scalable solutions.
Risk & Issue Management: Proactively identify project risks, dependencies, and delivery blockers, driving mitigation plans and timely escalation.
Stakeholder Communication: Provide clear project updates, executive-level reporting, and actionable recommendations to support informed decision-making.
CX: Ensure new and enhanced capabilities deliver intuitive, reliable, and seamless experiences across channels.
Bachelor’s degree in Business Administration, Information Systems, Engineering, Finance, or a related field.
Proven experience in project management, product development, business analysis, or technology capability delivery.
Experience in financial services, banking, lending, or fintech environments preferred.
Strong understanding of Agile methodologies, Scrum frameworks, and the software development lifecycle (SDLC).
Experience defining business requirements, user stories, acceptance criteria, and clear understanding of UAT activities and PIV.
Demonstrated ability to manage multiple projects, competing priorities, and cross-functional dependencies.
Strong analytical and problem-solving skills, with the ability to translate complex business challenges into practical solutions.
Excellent stakeholder management, communication, and presentation skills, including interaction with senior leadership.
Ability to collaborate effectively with technical and non-technical teams.
Strong ownership, accountability, attention to detail, and results-oriented mindset.
Advanced English proficiency, both written and verbal.
Familiarity with lending products, installment plans, credit cards, and customer servicing processes.
Experience working with Jira, Confluence, or similar project management tools.
Knowledge of data analysis, SQL, reporting tools, or dashboards.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Business Administration, Information Systems, Engineering, Finance, or a related field
- Experience in project management, product development, business analysis, or technology capability delivery
- Experience in financial services, banking, lending, or fintech environments
- Understanding of Agile methodologies, Scrum frameworks, and the software development lifecycle
- Experience defining business requirements, user stories, and acceptance criteria
- Understanding of user acceptance testing activities and post-implementation validation
- Ability to manage multiple projects, competing priorities, and cross-functional dependencies
- Strong analytical and problem-solving skills
- Stakeholder management, communication, and presentation skills, including interaction with senior leadership
- Ability to collaborate with technical and non-technical teams
- Strong ownership, accountability, attention to detail, and results-oriented mindset
- Advanced English proficiency, written and verbal
- Familiarity with lending products, installment plans, credit cards, and customer servicing processes
- Experience with Jira, Confluence, or similar project management tools
- Knowledge of data analysis, SQL, reporting tools, or dashboards
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Health coverage and wellness resources are broad, combining comprehensive medical, dental, and vision with mental-health support and virtual care. These offerings are cited as a core strength of the overall package.
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Parental & Family Support — Paid parental leave for all parents, backup childcare, eldercare support, and adoption or fertility assistance create a family-forward package. These resources are viewed as generous and practical for caregivers.
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Retirement Support — A competitive 401(k) match alongside options like profit sharing, stock bonuses, and pension or retirement savings plans strengthens long-term security. Retirement programs are positioned as a meaningful complement to base pay.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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