Analyst, Business Management Support Specialist, NRU, Group Ops COO

• Manage reconciliation system processes, including static data maintenance, statement uploads, and data feeds monitoring, to ensure timely delivery of Nostro reconciliation reporting across 15 entities.
• Support the analysis, design, and testing of auto-match rules to enhance reconciliation effectiveness and operational efficiency.
• Identify and escalate processing exceptions, errors, and abnormal issues on a timely basis.
• Respond to internal and external stakeholder queries in a timely and professional manner.
• Build strong knowledge of relevant workflows and source systems, and contribute to process improvement initiatives that strengthen controls, reduce risk, and improve productivity.
• Support the preparation of insightful weekly and monthly MIS reporting for senior management and key stakeholders.
• Ensure all work is performed in line with established standard operating procedures, policies, standards and guides
• Maintain full compliance with all bank policies, guidelines, and codes of conduct.

• Ensure Nostro reporting SLAs across all entities are met.
• Ensure static data and feed management activities are completed accurately and on time.
• Support the implementation of auto-match rules and achievement of auto-match rate KPIs.

• Gain valuable exposure to reconciliation transformation initiatives focused on standardisation, scalability, and stronger controls.
• Build expertise in reconciliation systems and contribute to the enhancement of auto-matching capabilities.
• Develop strong stakeholder management capabilities through close collaboration with teams across operations, technology, and business functions.

• Bachelor’s degree in engineering, Business, Finance, or a related discipline.
• Strong interest in banking operations, process optimisation, data-driven problem solving, and/or technology-enabled transformation.
• Graduates with strong academic results, as well as candidates with up to 3 years of relevant experience, are encouraged to apply.
• Strong analytical mindset, with the ability to gather information, identify issues, interpret data, and derive practical insights.

• Strong learning agility and adaptability in navigating new systems, processes, and business challenges.
• Strong problem-solving capabilities and the ability to assess issues critically and support effective solutions.
• Strong interpersonal and stakeholder management skills, with the maturity and confidence to work across teams and functions.
• Good written and verbal communication skills.
• Strong proficiency in Microsoft EXCEL is required, with PowerPoint skills considered an advantage
• Familiarity with SQL, Python, or data analytics tools will be an advantage.

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