Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC
Job Overview: Are you passionate about building and leading high-performing Application Management Services (AMS) teams. Do you have extensive experience in SAP AMS, Service Delivery, Customer Success, and Practice Leadership?
Are you looking to drive the growth of a regional AMS business while working with global customers and leading SAP transformation support services? If so, we would like to hear from you.
Position: AMS Lead - APAC
Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.
Key Responsibilities
AMS Practice Leadership
Lead and grow the Application Management Services (AMS) practice across APAC.
Develop and execute the regional AMS growth strategy, focusing on customer retention, service expansion, and business growth.
Drive continuous improvement, innovation services, and Expert-on-Demand offerings.
Service Delivery & Operations
Establish and maintain a scalable AMS operating model aligned with cbs global standards.
Ensure consistent service delivery, SLA compliance, governance, reporting, and operational excellence.
Oversee service quality, utilization, and delivery performance across all AMS engagements.
Customer & Stakeholder Management
Build strong relationships with strategic customers and act as the executive sponsor for key AMS accounts.
Conduct governance meetings, service reviews, and executive customer discussions.
Manage customer expectations and act as the senior escalation point for critical service issues.
Leadership & People Management
Lead, mentor, and develop Service Delivery Managers (SDMs) and AMS delivery teams.
Drive resource planning, capability development, mentoring, and succession planning.
Foster a high-performance culture focused on collaboration, accountability, and customer success.
Presales & Business Development
Support AMS presales activities including solution design, effort estimation, pricing, proposals, and customer presentations.
Collaborate with Sales, Account Managers, and Practice Leads to identify and develop new AMS opportunities.
Contribute to RFP responses, workshops, and solution positioning.
Financial & Operational Governance
Monitor KPIs, SLA performance, customer satisfaction, utilization, and operational metrics.
Ensure profitable delivery across AMS accounts while managing operational risks.
Drive automation, process optimization, and continuous service improvement initiatives.
Required Qualifications
12+ years of experience in SAP Application Management Services (AMS), Service Delivery, or Managed Services.
Proven experience leading regional AMS teams and managing enterprise customers.
Strong understanding of SAP support operations, ITIL principles, and service governance.
Experience managing customer escalations, SLA performance, and operational excellence.
Demonstrated experience in presales, business development, and customer relationship management.
Strong leadership, stakeholder management, communication, and people development skills.
Experience working with global delivery teams and multinational customers.
Preferred Qualifications
SAP project or AMS leadership experience within a consulting environment.
ITIL Foundation or Service Management certification.
Experience supporting SAP S/4HANA and cloud-based AMS engagements.
Knowledge of automation, continuous improvement, and managed service frameworks.
ME: This is you
Lead and shape the future of the APAC AMS practice.
Work with leading global customers on strategic SAP transformation programs.
Accelerate your leadership career within a global SAP consulting organization.
Be part of a collaborative, innovative, and customer-focused culture.
WE: That's us
A great team of passionate consultants
Strong personalities that are fair, open, and respectful to each other
Attractive and competitive salary and package
A company that continuously spends more than 6% of its revenue in the education of its employees
Interested in sharing the ONE passion?
We’d love to hear from you! Don’t hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.
Due to high volume of applicants, only shortlisted candidates will be notified.
Skills Required
- 12+ years of experience in SAP Application Management Services (AMS), Service Delivery, or Managed Services.
- Proven experience leading regional AMS teams and managing enterprise customers.
- Strong understanding of SAP support operations, ITIL principles, and service governance.
- Experience managing customer escalations, SLA performance, and operational excellence.
- Demonstrated experience in presales, business development, and customer relationship management.
- Strong leadership, stakeholder management, communication, and people development skills.
- Experience working with global delivery teams and multinational customers.
- SAP project or AMS leadership experience within a consulting environment.
- ITIL Foundation or Service Management certification.
- Experience supporting SAP S/4HANA and cloud-based AMS engagements.
- Knowledge of automation, continuous improvement, and managed service frameworks.
What We Do
Consulting excellence for world market leaders – this is what cbs stands for. We advise the world’s most amazing companies: renowned, highly innovative customers and hidden champions of the international manufacturing, pharma, life science, chemical, and automotive industry. We share the drive, the values, and the culture. As a development platform for highly skilled and dedicated consultants, we aim to be the best, most innovative and reliable partner for our clients in our market. With experience from more than 5,000 international projects and 30 years of market presence, we are the hidden champion for global and digital end-to-end business process solutions. 70 percent of the world market leaders of European origin trust us. We are their partner at eye level and global supplier of their corporate business solutions based on SAP software and cloud technology. cbs reached revenue of €277 mio. in 2024. Since 2009, revenue has quadrupled. Lasting customer relationships have been the foundation of the company’s success. More than 350 high-profile companies place their trust in cbs. With cbs Enterprise Transformer® for SAP S/4HANA®, cbs offers an innovative software for transitioning to the new world of SAP. As part of the Materna Group cbs draws on more than 1,700 employees at 40 locations – with its headquarters in Heidelberg, its offices in Germany, and international offices (Switzerland, Austria, Spain, Finland, USA, Malaysia, Singapore, China, Japan, India, Australia). Through its global consulting organization, its subsidiary leogistics, the manufacturing specialist Trebing + Himstedt, the human experience management consultant projekt0708, supported by nearshore and offshore centers as well as a strong partner network, cbs implements successful large-scale client projects around the globe. Managing Directors: Rainer Wittwen (CEO), Holger Scheel, Stefan Risse https://www.cbs-consulting.com/en/imprint/
