Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.
Responsibilities:
- Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
- Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
- Provides quality assurance review and testing on operating key controls
- Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
- Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
- Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
Required Responsibilities
- Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
- Ability to tactfully handle customer concerns
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
- Excellent verbal and interpersonal communication skills
- Must pass a Bi-lingual Spanish assessment
Desired Responsibilities:
- Adaptability
- Analytical Thinking
- Critical Thinking
- Data Collection and Entry
- Data Quality Management
- Collaboration
- Decision Making
- Interpret Relevant Laws, Rules, and Regulations
- Problem Solving
- Research Analysis
- Customer and Client Focus
- Innovative Thinking
- Oral Communications
- Prioritization
- Quality Assurance
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- At least 1 year of customer service experience in a call center environment within the banking or financial industry
- Ability to tactfully handle customer concerns
- Ability to work the position's assigned operating hours and days, including overtime as needed
- Excellent verbal and interpersonal communication skills
- Pass a bilingual Spanish assessment
- Adaptability
- Analytical thinking
- Critical thinking
- Data collection and entry
- Data quality management
- Collaboration
- Decision making
- Ability to interpret relevant laws, rules, and regulations
- Problem solving
- Research analysis
- Customer and client focus
- Innovative thinking
- Oral communications
- Prioritization
- Quality assurance
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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