The Role
Develop and enhance Amazon Connect contact center flows, backend services, and React interfaces using AWS, Python, Node.js, and JavaScript. Perform manual, integration, API, and end-to-end testing; track defects and ensure security, scalability, and cost efficiency. Provide L2/L3 production support, monitor AWS environments, troubleshoot incidents, and document fixes. Participate in infrastructure-as-code deployments, CI/CD, and on-call support activities.
Summary Generated by Built In
Role Overview
We are seeking a Mid-Level Software Development and Testing Engineer with strong experience in Amazon Connect and AWS. The ideal candidate will be skilled in full-stack development (Python, React) and also capable of performing manual testing to validate end-to-end contact center flows. Additionally, this role requires providing support and maintenance for deployed solutions.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
Design & Development
- Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
- Develop backend services in Python or Node.js.
- Develop agent/customer interfaces in React (JavaScript).
- Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
- Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
Testing & Quality Engineering
- Create and execute manual test cases for Connect flows, APIs, and front-end applications.
- Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
- Track, document, and resolve issues while collaborating with development and DevOps teams.
- Ensure test coverage for security, scalability, and cost efficiency.
Support & Maintenance
- Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
- Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
- Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
- Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
- Participate in on-call rotations or scheduled support activities as required.
Requirements
- Amazon Connect
- AWS Lambda
- AWS API Gateway
- Amazon Lex
- DynamoDB
- AWS S3
- AWS IAM
- AWS CloudWatch
- AWS CloudFormation
- Q in Connect
- AWS Kinesis
- AWS Secrets Manager
- AWS CloudFront
- Python
- Node.js
- React
- JavaScript
- Manual Testing
- Test Design
- Defect Tracking
Preferred Skills
- Terraform
- GitLab
- CI/CD Pipelines
- Contact Lens
- Amazon Athena
- Amazon QuickSight
- Salesforce
- CRM Integration
- Postman
- API Testing
Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field.
- 3–6 years of professional experience in software development and testing.
- At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
- Strong debugging, problem-solving, and collaboration skills.
- Ability to balance security, cost-effectiveness, and scalability in solution design.
- Experience providing production support or on-call responsibilities preferred
Benefits
- Competitive salary
- Strong insurance package
- Extensive learning and development resources
Simfluent is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, gender, age, religion, identity, or experience. We may use AI-assisted tools to support our recruitment process, but all hiring decisions are made by our human team. Join us in creating innovative data solutions that drive business growth.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field
- 3-6 years of professional experience in software development and testing
- At least 2 years of hands-on AWS experience delivering Amazon Connect solutions
- Strong debugging, problem-solving, and collaboration skills
- Ability to balance security, cost-effectiveness, and scalability in solution design
- Experience providing production support or on-call responsibilities
- Terraform experience
- GitLab and CI/CD pipeline experience
- Contact Lens experience
- Amazon Athena and Amazon QuickSight experience
- Salesforce or CRM integration experience
- Postman and API testing experience
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The Company
What We Do
Simfluent builds and operates global capability centers for modern enterprises. It creates fully integrated hubs that function as permanent extensions of clients’ businesses, with capabilities spanning engineering and platforms, cloud, architecture, product, data, and AI. Through greenfield, build-operate-transfer, and hybrid models, Simfluent helps organizations scale technology delivery while preserving quality, culture, strategic alignment, and local control, with predictable execution at enterprise scale.
