The Role
Designs, implements, and optimizes AI-powered Amazon Connect contact center solutions. Develops voice and chat experiences using Amazon Lex and generative AI, integrates CRM, IVR, telephony, and enterprise applications, and builds intelligent routing, chatbots, agent assistance, and self-service capabilities using Amazon Bedrock, Amazon Q, Lambda, APIs, and AWS services.
Summary Generated by Built In
Experience: 4+ Years
- Amazon Connect Engineer/Developer with Generative AI expertise to design, implement, and optimize AI-powered contact center solutions.
- The ideal candidate will have hands-on experience with Amazon Connect, AWS AI/ML services, conversational AI, contact center integrations, and cloud-native application development.
- Design and implement Amazon Connect contact center solutions.
- Develop AI-powered voice and chat experiences using Amazon Lex and Generative AI services.
- Integrate Amazon Connect with CRM, IVR, telephony, and enterprise applications. Build intelligent call routing, chatbots, agent assist, and self-service capabilities.
- Integrate Amazon Bedrock, Amazon Q, or other LLM platforms for GenAI use cases. Configure Contact Flows, Lambda functions, APIs, and AWS services
Skills Required
- 4+ years of professional experience
- Hands-on experience with Amazon Connect
- Experience with AWS AI and machine learning services
- Experience with conversational AI
- Experience with contact center integrations
- Experience with cloud-native application development
- Generative AI expertise
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The Company
What We Do
Truviq Systems is a Hyderabad-based technology and IT services company that helps enterprises modernize operations through intelligent automation, AI-driven decisioning, workflow orchestration, and digital transformation. Its capabilities include BPM and Pega consulting, enterprise architecture, software solutions, robotic process automation, DevOps, mobile development, and healthcare workflow automation spanning prior authorization, claims and appeals, and care management for US and European markets.
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