Amazon Account Manager, Naturium

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 23 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

The position is responsible for executing the growth efforts of Amazon North America for Naturium. This candidate will have strong working knowledge of the Amazon Vendor Central business model with experience in managing a large catalog and high-growth business. Reporting to the Sr. Director, Amazon, you will manage a vast array of job functions (account management, analytics and reporting, brand growth strategy development and execution, etc), act as the daily contact for the Amazon agency, and be a key stakeholder in managing internal and external teams. Successful candidates will work in collaboration with all cross-functional teams to develop sustainable growth.

Responsibilities

• Oversee the Amazon North America business for Naturium, working closely with the Sr. Director, Amazon, and the Naturium team
• Establish strategies to increase topline and bottom-line performance, achieving year over year growth and working towards set financial goals
• Build and develop strong relationships with the Amazon team, leading weekly calls with the team, acting as the main POC, as well as the Amazon Ads team
• Manage the Amazon agency relationship on a daily basis, across email and weekly calls, and divide daily account management roles and responsibilities for the success of the Amazon business
• Lead the new item setup process, launching newness throughout the year, managing the agency to ensure excellent execution from initial set up to inventory receival 
• Own the content and creative on Amazon (A+ Content, Brand Store, etc), working with both internal and external teams to translate our brand message to Amazon
• Own the merchandising and event calendar on Amazon, working closely with the Vendor Manager on future opportunities
• Daily account management responsibilities include, but are not limited to: sales reporting, Amazon management, operations tracking, content and creative management, chargeback tracking
• Build strong relationships and collaborate internally across all cross-functional teams, including Operations, Brand, Creative, Sales, Integrated Marketing, teams among many others
• Work closely with the Operations team, ensuring operational excellence, maintaining healthy inventory levels at all times, tracking fill rates and chargebacks, leading a weekly operations call
• Assist with weekly and monthly reporting, insights and analysis to determine business performance
• Explore opportunities for strategic growth opportunities to continue growing the business
• Work closely alongside the Account Managers for CA and International, finding efficiencies and sharing learnings for collective global growth
• Launching additional markets if applicable

Qualifications

• Bachelor’s degree in Marketing, Business, or similar field
• 5+ years of direct and hands-on experience with Amazon (knowledge of Vendor Central is a must, Seller Central is an added plus)
• Strong operations background, including order management process and strong knowledge of key Amazon supply chain KPIs
• Experience with web merchandising, content and creative optimization
• Ability to operate independently given direction, bring ideas and solutions to issues raised
• Ability to analyze and assess organizational needs and provide solutions accordingly
• Interpersonal savvy; an ability to effectively work with and connect with all levels of employees across multiple functions and geographies
• Strong project planning, tracking & organizing skills
• Excellent written and verbal communication skills; must be able to present data in an organized manner
• Agency management experience required. Lead agency partnership on responsibilities above.

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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