The Role
Serve as a technology business analyst and SME for institutional banking, payments, and branch systems. Provide production support, translate business requirements into technical/functional specs, collaborate with stakeholders and development teams, participate in Agile delivery, handle incidents and root cause analysis, and drive system performance and continuous improvement.
Summary Generated by Built In
Technology & Operations (T&O) enables and empowers the bank through a secure, efficient, and resilient technology foundation. With a strong focus on productivity, quality and control, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers seamless services across multiple banking channels to support business growth.
Key Responsibilities
- Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability
- Act as a Subject Matter Expert (SME) to business users, operations teams, and technology partners across global and local markets
- Deliver technology initiatives including system enhancements, new functionality development, and ongoing application maintenance aligned with business objectives
- Analyze business requirements, document end‑to‑end processes, and translate them into functional and technical specifications
- Collaborate with business stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
- Facilitate discussions to ensure business requirements are accurately reflected in system design and implementation
- Support production incidents, perform root cause analysis, and drive timely issue resolution to minimize business impact
- Monitor and optimize system performance, capacity, and reliability to meet service level expectations
- Participate in Agile/Scrum activities including sprint planning, backlog refinement, user story definition, and delivery tracking
- Work closely with regional and global partners to ensure consistent service delivery, standards compliance, and continuous improvement
Location:
Taipei Hub - 13FJob:
TechnologySchedule:
RegularEmployee Status:
Full timeSkills Required
- Provide application and production support for IBG, payment platforms, and branch service systems
- Act as a subject matter expert to business users, operations teams, and technology partners
- Analyze business requirements and document end-to-end processes, functional and technical specifications
- Collaborate with stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
- Support production incidents, perform root cause analysis, and drive timely resolution
- Monitor and optimize system performance, capacity, and reliability to meet SLAs
- Participate in Agile/Scrum activities including sprint planning, backlog refinement, and user story definition
- Work with regional and global partners to ensure consistent service delivery and standards compliance
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The Company
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
