Alliances Operations Manager

Description

Mend.io is seeking an Alliances Operations Manager to oversee the operational aspects of our Alliances Marketplace, ensuring seamless partner enablement, data-driven decision-making, and process efficiency. This role is critical to scaling our channel and alliance function, optimizing workflows and enhancing partner engagement.

Location: Georgia (Home Office)

Responsibilities:

• Oversee the day-to-day operations of the Alliances Marketplace, ensuring partners are onboarded, listed, and supported effectively
• Design and implement streamlined workflows for managing partner engagements, deal registrations, and co-selling initiatives
• Track key partnership metrics (i.e., pipeline contribution, partner engagement, revenue impact)
• Ensure partners have the necessary resources, tools, and training to drive successful go-to-market motions
• Manage and maintain the partner portal, ensuring seamless access to materials, deal registration, and engagement tracking
• Partner with marketing to develop, update, and maintain partner collateral, including presentations, battle cards, and enablement materials to support go-to-market efforts
• Work closely with sales, marketing, product, and customer success teams to align partner operations with business objectives
• Manage partner portals, CRM integrations, and automation tools to improve operational efficiency
• Ensure partner agreements, revenue-sharing models, and reporting structures align with company policies

Requirements

• 3+ years of experience working with alliances (Microsoft, AWS), resellers, partners, or sales operations, preferably in a SaaS or high-tech environment
• Strong experience with partner marketplaces, deal registration processes, and partner enablement tools
• Proficiency in CRM systems (Salesforce preferred), reporting tools, and partner management platforms
• Excellent project management skills with a data-driven mindset and attention to detail
• Ability to work cross-functionally in a fast-paced, global environment

The Company: Mend.io offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive AppSec program. Mend.io supports both developers and security teams by giving each team different, but complementary, tools to work with—enabling them to stop chasing vulnerabilities and start proactively managing application risk.

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

• We are passionate about excellence
• We see the world from the customer's perspective
• We are better together

The Benefits: Mend.io lives out its employee-centric culture by providing comprehensive benefits to its employees:

• Competitive compensation
• Affordable Health Insurances (8 plans to choose from), Dental and Vision
• Flexible and Generous PTO
• 401k with company match
• Equity
• Paid Parental Leave
• Monthly Work from Home Allowance
• One Time Home Office Set-up Stipend for Remote Roles
• Monthly team social events (locally and virtually)
• Collaborative and innovative environment
• Leadership that supports and encourages professional growth and development

Mend.io's EEO Statement

Mend.io is an equal opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. Mend.io operates on a principle of mutual respect and acceptance, and every employee must follow Mend.io’s anti-harassment and anti-discrimination company policies.

Mend.io’s Diversity Commitment

At Mend.io, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend.io is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.

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