Alliances Account Manager (NOA - Non-EDU) (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

This role will manage a portfolio of non-EDU customers in the corporate and government sector of North America. The objective is to manage the relationship with the customer to help them achieve maximum value from our services. This role will nurture and grow the width and depth of the relationship, branching out to different departments and different contacts inside a company or government department. Responsibilities also include generating net new logo business and renewing existing customers. They will be building and maintaining relationships across the organization, from the highest levels, department heads, group leaders, and/or executives. This role will also be responsible for expanding Turnitin’s revenue through expansion of existing, as well as introduction of new cutting-edge products.

This is an IC role.

Key Responsibilities and Outputs:

• Manage contract renewals and new business growth within existing corporate and government (non-edu) accounts in North America
• Build, and execute, proactive account plans in order to:
  • Identify opportunities for your customers to expand and increase the value they obtain from our services and define actions to utilize these opportunities
  • Identify risks for your customers that could jeopardize the value they obtain from our services and define actions to mitigate these risks
  • Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turitin can offer
• Communicate and collaborate effectively across all internal teams 
• Document account needs and feedback, and share with sales leadership
• Maintain a high-level of CRM hygiene
• Ensure that accurate monthly, quarterly and annual forecasts are provided to your manager
• Understand and follow key educational trends and legislation in territory and use this knowledge to identify opportunities for yourself and the wider team
• This is a remote position with expected travel being 5%

Qualifications

Essential:

• BA/BS degree required
• Strong experience in an account/relationship management or similar role
• Strong interpersonal, communication and negotiating skills
• Excellent problem solving and time management skills
• Proven ability to work effectively with a team
• Self-starter and motivated passionate personality that thrives in a fast-paced environment
• Understanding of the educational technology industry a bonus

Desirable:

• Previous experience selling in into public sector
• Possesses an understanding of research processes in government, research, and/or NGO organizations

Personal attributes:

• Action and ownership
  • Accountability
• One team
  • Collaboration & influencing
  • Adaptability
• Integrity
  • Self-awareness and impact

Additional Information

The expected annual base salary range for this position is: $74,700/year to $124,500/year. This position is bonus eligible / commission-based.
As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.