algoQA Product Support Engineer

Posted 5 Hours Ago
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Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Software
The Role
Support customer adoption of the algoQA platform through onboarding, training, technical guidance, automation design, troubleshooting, debugging, and advanced reusable component development. Collaborate with customer teams to resolve issues, provide documentation and best practices, and enable continuous platform usage. The role requires test automation, UI automation, low-code/no-code platforms, programming, QA processes, SDLC knowledge, and strong communication skills.
Summary Generated by Built In
Role Overview:
We are looking for an algoQA Product Support Engineer to enable and support customers in effectively adopting and utilizing the algoQA platform. The role focuses on onboarding, training, technical guidance, troubleshooting, and supporting advanced usage scenarios to ensure successful automation outcomes.

Key Responsibilities:
  • Provide onboarding support and help users get started with algoQA
  • Conduct training sessions and share best practices for effective platform usage
  • Guide users in designing and implementing automation using algoQA
  • Assist in debugging, troubleshooting, and resolving product-related issues
  • Support creation of complex and reusable components for advanced use cases
  • Collaborate with customer teams to address queries and unblock challenges
  • Share documentation, knowledge resources, and learning materials
  • Ensure smooth adoption and continuous usage of the algoQA platform

Required Skills:
  • Strong understanding of test automation fundamentals
  • Good knowledge of algoQA platform
  • Experience with UI/desktop automation tools (e.g., WinAppDriver or similar)
  • Knowledge of low-code/no-code automation platforms
  • Basic programming knowledge (C#, Python, or similar)
  • Strong debugging and troubleshooting skills
  • Familiarity with QA processes and SDLC
  • Good communication and stakeholder management skills
  • Ability to conduct training and knowledge transfer sessions

Experience:
2–5 years of experience in test automation / QA / product support roles

Good to Have:
  • Experience in healthcare domain (e.g., PACS, DICOM, HL7)
  • Exposure to AI/ML-based automation tools
  • Experience in customer-facing or support roles

Skills Required

  • Strong understanding of test automation fundamentals
  • Good knowledge of the algoQA platform
  • Experience with UI or desktop automation tools such as WinAppDriver
  • Knowledge of low-code/no-code automation platforms
  • Basic programming knowledge in C#, Python, or similar
  • Strong debugging and troubleshooting skills
  • Familiarity with QA processes and the software development lifecycle
  • Good communication and stakeholder management skills
  • Ability to conduct training and knowledge transfer sessions
  • Two to five years of experience in test automation, QA, or product support roles
  • Experience in healthcare domains such as PACS, DICOM, or HL7
  • Exposure to AI/ML-based automation tools
  • Experience in customer-facing or support roles
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The Company
Bengaluru, Karnataka
203 Employees
Year Founded: 2018

What We Do

Re-Imagine Testing with algoQA The Digital economy is pushing software companies to refresh products in short order. Companies are under tremendous cost-and-time pressure. Faster time-to-market with no compromise on quality & reliability, at a lower cost, is the need. Software testing in such a scenario needs to be quick and responsive to the constantly evolving software. This is where algoQA, by Algoshack Technologies steps-in. algoQA is a born-agile platform that transforms software quality engineering by enabling a design first outlook. We have re-imagined testing with algoQA, a low code, no code platform that can auto generate test cases and test scripts that can be played back in technologies of your choice, giving you the freedom to not be locked-in to an automation platform. The low code / no code, easy to learn platform is technology agnostic, and covers Web, Desktop, Mobile & Hybrid Applications, as well as applications for Robotic Process Automation and Embedded technologies. It supports UI Based Test Automation, API Test Automation and Load Test Automation, by producing an optimal number of test cases written in Gherkin language along with datasets, and executable test scripts. The platform produces scripts in the technology of choice and the scripts can be executed anywhere. All it takes is a simple profiling of the application under test using Drag & Drop & Wizards. Join Us Be a part of this incredible team as we disrupt software delivery for the better. Connect with us: E-mail: [email protected] Facebook: www.facebook.com/algoshacktechnologies/ Instagram: https://www.instagram.com/algoshack_

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