Aladdin Client Business, Client Experience, Vice President

About this role

Are you a highly motivated professional interested in building a career in FinTech?  Can you shape and enhance clients’ investment processes?  Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?

If this sounds like you, then join our Aladdin® business.  As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Own the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience

• Be recognized as an escalation point for critical issue at day to day support.

• Lead relationships with client teams, including SMEs and senior stakeholders (e.g., Head of Risk, Head of Fixed Income desk, Head of Compliance, Head of Platform management etc.)

• Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals

• Build strong internal senior relationships with leaders within Aladdin Business, and the wider BlackRock globally, in support of your clients

• Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients

• Drive collaboration with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

• Work with support team representatives analyzing service patterns and themes and be accountable for navigating internal process adjustments to elevate client experience

• Host service KPI meetings and oversee holistic service metrics with senior stakeholders at client side

• Drive building internal best practices to improve aspects of service as identified in KPI metrics, strategically identify root causes of systemic issues, and proactively solve them in collaboration with internal teams

We have:

• The feel of a start-up with the backing of the world’s largest asset manager

• A dynamic environment with professional growth opportunities and a welcoming employee culture

• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions

• An organization that prides itself on delivering a superior user experience

You have:

• A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows

• Familiarity with buy-side investment management workflows, proficient in market trends 

• Experience of leadership role like leading projects, client relationship

• A consultative approach to understanding client needs and a passion for solving problems

• Well organized with the ability to manage multiple priorities with a hands-on approach

• Emotional ownership, pride in what you do and a strong team ethos 

• Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients including senior management level

• Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

• Experience in Financial Services in certain period (e.g.10year), Technology, Consulting or Buy Side firm.

• Business fluent in English, Japanese and/or Korean

You may have:

• Direct portfolio / risk management, trading, compliance, or operations analyst experience

• Proficiency in working with large sets of data

• A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?

• Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.