Director of Digital AI Workforce

Are you an operator who thrives on making AI practical? Lead a business unit where human & digital staff deliver results together.

We’re building a brand-new operation around AI-powered digital staff and you’ll design, launch, and run the system that makes it work. This isn’t a support role. You’ll coordinate people and AI staffers, streamline delivery, and make sure our clients see measurable success fast.

Why This Role Matters

• You'll build and refine the engine that keeps human and digital teams performing at their best.
• You'll move fast, turning client needs into digital staff that deliver measurable outcomes.
• You'll automate what works and make sure nothing slips through the cracks.

About Us

At Lextech, we created AIWhy to help companies scale with digital staffers — AI-powered teammates that take on real work. Our digital staff plug into existing teams, systems and processes, delivering business outcomes quickly without the heavy lift of traditional tech projects. We’re obsessed with making AI practical, reliable, and results-driven so our clients can focus on what matters: growing their business.

About You

You’ve spent 5–10 years in fast paced environment, building and running a product with a lean team. You’ve worn multiple hats—keeping systems up 24/7, scaling operations from the ground up, and driving results without relying on heavy process or PMO frameworks. You thrive in fast-moving environments, handling everything from customer delivery to process automation. As a player-coach, you jump seamlessly between fixing production issues, organizing schedules, and improving systems—focusing on execution, not just oversight.

About The Job

Responsibilities

1. Deliver the business results: lead both human and digital staff so customer goals are always met.
2. Build and scale the machine: design and own delivery and discovery processes, recruit and manage distributed resources, coordinate schedules, and keep clients in sync.
3. Translate needs into action: partner with Outcome Architects to understand customer goals and deliver digital staff that move the needle.
4. Keep AI ops smooth: digital staff tuned, issues handled quickly, and results tracked and reported like clockwork.

Best Performance (Attitude & Habits)

1. Self-directed leadership: you identify what needs to be addressed and drive the execution. You flag issues early, ask for help when needed, and never sit around waiting.

1. Learning junkie: you thrive on tinkering, researching, and testing new approaches in a fast-moving environment.
2. Fast mover: responsiveness and rapid execution are second nature.
3. No surprises operator: you surface issues before anyone else and keep leadership and clients worry-free.

Best Results (Outcomes)

1. Digital staff humming: every client setup is live, stable, and delivering results.
2. New staff onboarded fast: new opportunities quickly become real offerings.
3. Leadership never worries about ops: you own awareness and resolution.
4. Relentless automation: once proven, processes are documented and automated where it makes sense.

Heroic First 6 Months

1. Digital staff delivering on mapped metrics: clients see real business value.
2. Success delivered: Roadmaps executed in four weeks or less, quick win implementations live in under 90 days.
3. Real-time dashboards in place: the team has instant visibility on performance and issues.
4. Quick wins delivered: the first staffer live in under 30 days and all identified staff operating within 90 days.

Drives Me Crazy (Deal-Breakers)

1. Defaulting to no: instead of exploring options and paths to yes (unless no is the right answer after vetting).
2. Keeping others in the dark: if leadership or the team has to chase you for status, it is already broken.
3. Dragging feet: missing deliverables, letting problems linger, or failing to raise red flags.
4. Focusing on tech instead of results: clients care about outcomes, not tools.