You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.
You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.
THE WORK
Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
Contribute to business development by qualifying opportunities and co-authoring proposals.
Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.
#LI-EU
EDUCATION
Bachelor's Degree or equivalent
BASIC (REQUIRED) QUALIFICATION
Experience in process excellence, process redesign, or management consulting
Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
Proven track record building benchmarking analyses and change-impact assessments
Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
Previously been integrating AI and automating business process design
Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality
PREFERRED QUALIFICATION
Understands AI strategy, ecosystem choices and how AI can transform business processes
Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
Familiarity with process mining or digital twin approaches for process validation
Experience contributing to business development, proposals, or RFP responses
Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
Experience contributing to business development, proposals, or RFP responses
Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Erklärung zur Chancengleichheit am Arbeitsplatz
Wir sind der Meinung, dass niemand aufgrund seiner Andersartigkeit diskriminiert werden sollte. Alle Einstellungsentscheidungen werden unabhängig von Alter, Rasse, Glaubensbekenntnis, Hautfarbe, Religion, Geschlecht, nationaler Herkunft, Abstammung, Behinderung, Veteranenstatus, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, genetischen Informationen, Familienstand, Staatsbürgerschaft oder anderen gesetzlich geschützten Kriterien getroffen. Unsere große Vielfalt macht uns innovativer, wettbewerbsfähiger und kreativer und hilft uns, unsere Kunden und unsere Gemeinschaften besser zu betreuen.
Skills Required
- Bachelor's Degree or equivalent
- Experience in process excellence, process redesign, or management consulting
- Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
- Proven track record building benchmarking analyses and change-impact assessments
- Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
- Experience designing future-state processes with AI, including operating model changes and adoption approaches
- Prior experience integrating AI and automating business process design
- Deep expertise scoping and delivering projects in at least one industry domain (e.g., Banking, Insurance, High Tech, Health, Life Sciences, Energy, Consumer Goods, etc.)
- Applied knowledge of AI Design principles specifying AI agent experiences, autonomy levels, escalation triggers, and human-agent handoffs
- Understands AI strategy, ecosystem choices and how AI can transform business processes
- Familiarity with process mining or digital twin approaches for process validation
- Experience contributing to business development, proposals, or RFP responses
- Experience leading or coaching junior practitioners on AI design principles and effective AI use
- Strong executive communication skills; present complex process and technology decisions in business terms
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
-
Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
-
Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
-
Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
