Join our Team!
Our employees are thriving both inside and outside of the office. We are growing faster than ever and it’s not because of what we do, but how we do it. It’s simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.
COMPENSATION AND BENEFITS:
- Salary Range: Competitive based on Individual Experience
- Medical, Dental & Vision Coverage
- 401 K Program
- $100K Life Insurance
- Accelerated Growth Opportunities
- Access to the Largest Construction Projects
- Nationwide Offices
- A competitive and Rewarding Environment
- A Diverse and Inclusive Workplace
YOUR CAREER STARTS HERE!
ABOUT US:
Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times.
Headquartered in Southern California, ISAT also has offices in Northern California, Nevada, Arizona, Oregon, Washington, Utah, Georgia, North Carolina, Chicago, Atlanta, New York, Texas, and Puerto Rico. Additional expansion is expected.
INTRODUCTION
This is a full-time position with ISAT Total Support responsible for helping employees transform business needs into practical AI-driven solutions that improve productivity, streamline workflows, and support company growth.
The position serves two primary functions. First, the AI Solutions Specialist acts as the technical resource for AI automation and workflow improvement by designing, configuring, testing, implementing, and supporting automated workflows using Microsoft Power Automate and other approved automation platforms. Second, when a solution requires custom programming, advanced integration, or development within NEXUS, the AI Solutions Specialist works directly with the Software Development team to define requirements, coordinate priorities, support testing, and facilitate successful deployment.
This position serves as a centralized corporate resource supporting the ISAT, CEAS, and Tomarco business units and reports directly to the Senior Full Stack Developer.
PRIMARY RESPONSIBILITIES:
Needs Discovery & Analysis
- Meet regularly with staff across the ISAT, CEAS, and Tomarco business units to understand existing workflows and identify opportunities for AI and automation.
- Document current business processes, pain points, and desired outcomes.
- Analyze and prioritize automation opportunities based on business value, implementation effort, and organizational impact.
- Translate business needs into clear functional requirements for workflow automation or custom NEXUS development.
- Develop process maps, workflow diagrams, acceptance criteria, sample data, and testing scenarios for automation projects.
Automation Implementation & Workflow Support
- Serve as the primary technical resource for employees seeking assistance with AI automation and workflow improvements.
- Design, configure, implement, test, deploy, and maintain automated workflows using Microsoft Power Automate and other approved automation platforms.
- Build, configure, test, and refine prompts, AI agents, workflow automations, and supporting project configurations prior to deployment.
- Continuously optimize deployed automations to improve usability, efficiency, and business value.
- Own automation initiatives from initial intake through implementation, testing, user acceptance, deployment, documentation, and ongoing support.
Advanced NEXUS Coordination
- Identify automation requests that require custom programming or advanced integration within NEXUS.
- Work closely with the Software Development team to translate business requirements into detailed functional specifications.
- Coordinate project priorities with business stakeholders and development resources.
- Participate in solution design reviews and ensure developed functionality meets business objectives.
- Coordinate user acceptance testing, validate completed functionality, document issues, and support successful production rollout.
Training & Development
- Develop and deliver training programs for AI tools, workflow automations, and NEXUS AI capabilities.
- Create user guides, quick-reference documentation, videos, and knowledge-based articles.
- Serve as the first point of contact for staff questions regarding AI automation and workflow solutions.
- Gather user feedback, identify enhancement opportunities, and incorporate findings into future automation and development priorities.
- Promote AI adoption by demonstrating practical business applications and best practices.
Maintenance & Support
- Monitor adoption, performance, and business impact of deployed automations.
- Identify opportunities for optimization and continuous improvement.
- Keep automation documentation, training materials, and workflow configurations current.
- Maintain a prioritized backlog of enhancement requests.
- Stay current on Microsoft Power Platform, AI technologies, automation tools, and emerging best practices.
Responsible AI & Compliance
- Design, deploy, and maintain automations in compliance with the Tomarco AI Usage Policy.
- Utilize only approved enterprise AI platforms and comply with company data-classification standards.
- Ensure all AI-generated content incorporates appropriate human review before being relied upon for business decisions or customer deliverables.
- Maintain documented manual fallback procedures for critical automations.
- Monitor automation accuracy and escalate issues when required.
AI Strategy & Emerging Technologies
- Evaluate emerging AI technologies, automation platforms, and productivity tools.
- Recommend practical applications that align with company objectives and the Tomarco AI Usage Policy.
- Identify opportunities where AI can improve productivity, quality, collaboration, and operational efficiency.
- Support the organization's long-term AI adoption strategy through continuous learning and innovation.
REPRESENTATIVE PROJECTS:
- Lead company-wide workflow assessments to identify and prioritize AI and automation opportunities across ISAT, CEAS, and Tomarco.
- Design and implement practical workflow automations using Microsoft Power Automate and other approved workflow tools.
- Coordinate custom NEXUS development projects from requirements gathering through deployment.
- Develop and maintain training programs and knowledge libraries for NEXUS AI tools and Microsoft Copilot.
- Drive adoption and collect feedback for NEXUS AI Quality Control tools, including:
- Seismic Submittal Review
- Engineering Calculations
- Steel Detailing Review
- Fabrication Quote Review
- Identify and implement continuous improvements to existing AI workflows.
DESIRED SKILLS & QUALIFICATIONS:
- Strong communication and interpersonal skills with the ability to interview staff, facilitate workshops, and deliver engaging training.
- Excellent analytical and problem-solving skills with the ability to simplify complex business processes into scalable automation solutions.
- Strong process documentation skills, including workflow diagrams, process maps, and business requirements.
- Experience with Microsoft Power Automate, Power Platform, or similar workflow automation technologies.
- Experience designing, developing, testing, deploying, and maintaining workflow automations.
- Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Claude, and prompt engineering concepts.
- General technical aptitude with the ability to distinguish between workflow automation opportunities and custom software development needs.
- Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously.
- Self-motivated with the ability to work independently in a fast-paced environment.
- Minimum two years of experience in automation, business analysis, process improvement, software support, or a related technical role (or equivalent experience).
- Working knowledge of Responsible AI principles, data privacy, and information security.
- Comfortable working in an iterative development environment using continuous improvement methodologies.
Further Qualifications - The successful candidate must clear a background check
* Equal Employment Opportunity
Skills Required
- Experience with Microsoft Power Automate or Power Platform (or similar workflow automation technologies)
- Experience designing, developing, testing, deploying, and maintaining workflow automations
- Minimum two years of experience in automation, business analysis, process improvement, software support, or related technical role
- Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Claude, and prompt engineering concepts
- Strong communication and interpersonal skills, including interviewing staff and delivering training
- Excellent analytical and problem-solving skills to simplify complex business processes into scalable automations
- Process documentation skills, including workflow diagrams, process maps, business requirements, and acceptance criteria
- Working knowledge of Responsible AI principles, data privacy, and information security
- Ability to translate business needs into functional requirements and coordinate with software development teams (NEXUS)
- Strong organizational skills and ability to manage multiple projects and stakeholders
- Self-motivated and able to work independently in a fast-paced, iterative development environment
- Must clear a background check
What We Do
Leading provider of mechanical, electrical, and plumbing (MEP) subcontractor services and support solutions. With a legacy dating back to 1977, we have earned a reputation for excellence in engineering, VDC, manufacturing, wholesale distribution, fabrication, and modular assembly. Our commitment to innovation drives us to understand customer challenges, enabling us to refine solutions and improve project efficiency. We pride ourselves in driving down installation costs, accelerating construction sequencing, and enhancing jobsite safety. Our identity embodies the power of innovation, value of experience, and commitment to excellence. Central to our success is our dynamic team of over 700+ professionals. Our team includes engineers, technical experts in Virtual Design and Construction (VDC), project managers, detailers, and dedicated support personnel. Each member possesses training and expertise in areas such as MEP support design, Building Information Modeling (BIM), pipe and duct stress analysis, vibration isolation, fabrication, and seismic bracing. This unique blend of skills empowers projects and MEP subcontractors, particularly when integrated early into design and preconstruction. Our team’s expertise facilitates seamless client interactions, efficient material procurement, coordinated engineering and BIM efforts, sequenced delivery, streamlined installation, and final sign-off. “Total Support” in our name represents our core belief in delivering holistic solutions. Our design approach revolves around collaboration, breaking down silos between engineering and construction. We integrate a streamlined workflow in support design, incorporating stress analysis, structural engineering, seismic design, and modeling. This fosters a unified front, enabling team members to work together throughout design and construction, promptly addressing any emerging challenges. Our collaborative process reduces project completion times, even in the most demanding circumstances.
