The Role
Lead end-to-end delivery for customer accounts: discovery, solution design, configuration, integrations, building AI agents/accelerators, deployment and value realization. Act as Skan product expert, drive data health and analytics (descriptive to prescriptive), and automate repeatable work to scale outcomes while maintaining close customer engagement.
Summary Generated by Built In
About Skan AI
Skan AI is building the context engine for human and agentic execution — capturing how the world's largest enterprises actually run their most complex, mission-critical work, and grounding AI agents in trillions of real execution signals so automation is reliable, compliant and ready for production. Backed by leading investors including Dell Technologies Capital, we sit at the intersection of AI, process intelligence and enterprise work, and we're defining the agentic era for modern enterprises.
AI Solutions is our global post-sales and professional-services organization — the team that takes process intelligence and agentic AI out of pilots and into production, and owns customer outcomes end-to-end. We are AI-first by default: we spot repeating patterns and build agents to automate them, scaling the value we deliver with the book of business, not with headcount.
The role. The product expert and the primary face to the customer — the person who turns a customer discovery session into a shipped, adopted AI solution. Certified and fluent on Skan, you own delivery end-to-end for your accounts and stay hands-on right at the customer's side: configuring, wiring integrations, and building the agents and accelerators that take a solution from platform to live value. You automate the repeatable with AI so you deliver like a 10x consultant, and you keep everything anchored to the customer's real business problem. If you've spent a few years at a top consulting firm or SI and you're done with slideware — you want to build, ship and own outcomes — you'll thrive here.
What you own
- End-to-end delivery for assigned accounts — discovery, solution design, configuration, validation, deployment and value realization.
- Deep Skan product expertise — the certified go-to on the platform for your accounts.
- Hands-on building at the customer's side — configuration, integrations and custom agents/accelerators that extend the platform to the real problem.
- Leading customer discovery sessions end-to-end; framing requirements and articulating the value drivers.
- Data health, integration quality and analysis that moves from descriptive to predictive to prescriptive.
- AI-first delivery — building agents and reusable assets that automate repeating work.
What we look for
- 2–6 years in consulting / delivery; a Deloitte / Accenture / KPMG / PwC / EY or SI background applied with a builder's, AI-first mindset.
- Real end-to-end ownership on Skan or a comparable platform — product depth is critical.
- Exposure to process intelligence, process mining, RPA, workflow automation or BPM.
- Data fluency — SQL and BI tools, with Python a plus; can independently lead a customer discovery session and earn the trust of business stakeholders.
- Wants to build and ship, not just advise; solutions-led and heavily hands-on.
The persona & bar
- Thrives in uncertainty: Can run a substantive, back-and-forth customer conversation, build on a fuzzy idea, and convert uncertainty into certainty — Idea → Implementation → Impact. Customers are under pressure and want someone who guides and coaches them.
- Pragmatic solutioning: Navigates roadblocks and imperfect systems without waiting to be told what to do — independent judgment over guidance-dependence.
- Data-first, value-driven (not task execution): The real work isn't just executing the task in front of you. You own the step before — figuring out what data matters to create foresight on what to optimize — and the step after — the 'what next' that turns insight into value — keeping everything aligned to the customer's bigger goals.
- AI-first by default: Collects data first, then builds agents to optimize workflows — moving past large, manual analyst-and-developer teams.
- Ownership, agility, client-facing: Continuous contact with the customer and heavy ownership across every one of these dimensions.
How the role works
- Our priorities, in order: product expert (trained and certified on Skan), AI-first (agents do the repeat work — every consultant a 10x consultant), solutions-led (solve the true business problem), and end-to-end ownership from discovery through adoption.
- The bar: you solve real customer problems, and you can independently lead a customer discovery session — turning discovery and ideas into a clear plan to ship and adopt an AI solution.
- Hands-on and technical: you lead discovery, then build the solution yourself — configuration, integrations and the AI agents and accelerators that take it from platform to live value.
- Travel and focus: roughly 30% travel to customer sites; about 80% on customer delivery, 20% on learning and certification.
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
Skills Required
- 2-6 years in consulting/delivery (top consulting firm or systems integrator experience preferred)
- Certified and fluent on Skan (product certification)
- Real end-to-end ownership on Skan or a comparable platform
- Exposure to process intelligence, process mining, RPA, workflow automation or BPM
- Data fluency: SQL and BI tools
- Python (plus)
- Willingness to travel (~30% to customer sites)
- Solutions-led, hands-on builder mindset (build, ship, and own outcomes)
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The Company
What We Do
Skan AI is an enterprise AI company that provides a process intelligence and automation platform. By observing how work actually happens, Skan creates a 'Context Graph of Work' and digital twins of operations. This allows Fortune 500 companies to understand the telemetry of their digital operations, enabling confident automation and lasting transformation through AI agents trained on operational reality.
