At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
- You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
- Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
- The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution
How will you make an impact?
- Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
- Convert business requirements into well-designed, high-performing AI agents.
- Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
- Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
- Shape agent behavior through conversational design, product intuition, and performance data.
- Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making
Have you got what it takes?
Education & Background
- Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
- An MBA or similar experience combining technology and business operations is a notable advantage.
- Proven ability to juggle multiple high-stakes projects at once.
- History of rallying cross-functional teams toward delivery in demanding environments.
AI & Technology Expertise
- Solid grasp of software development fundamentals, product management, and engineering workflows.
- You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
- Capable of bridging the gap between ambitious product vision and working AI agents.
CX & Industry Knowledge
- Experience with conversational design principles and customer experience strategy.
- Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
- Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
Strategic & Communication Skills
- Sharp written and verbal communicator.
- Can distill complex technical detail into clear, actionable language for non technical audiences.
- Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
- Effective at aligning diverse stakeholders and maintaining momentum across workstreams.
What's in it for you?
- Get deeply involved in building and launching AI agents at the leading edge of the industry.
- Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
- Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
- Gain expertise that's in high demand and short supply across the market.
Requisition ID: 11750
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent demonstrated experience
- MBA or comparable experience combining technology and business operations
- Experience managing multiple high-stakes projects concurrently
- Experience rallying cross-functional teams toward delivery in demanding environments
- Understanding of software development fundamentals, product management, and engineering workflows
- Technical depth sufficient to collaborate effectively with engineers and product managers
- Experience translating product vision into working AI agents
- Knowledge of conversational design principles and customer experience strategy
- Understanding of deploying reliable AI systems for high-volume customer interactions
- Ability to use performance data to identify issues, mitigate risks, and improve outcomes
- Strong written and verbal communication skills
- Ability to explain complex technical concepts to nontechnical audiences
- Strong critical-thinking skills and comfort making decisions amid ambiguity
- Ability to align diverse stakeholders and maintain momentum across workstreams
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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