Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!
Job Summary 🧾
The Senior Software Engineer in the Agent Builder team will support the design and evolve the AI Agents architecture at Yalo, using high standards in Software Engineering and state of the art concepts of Gen AI. You have a consistent track record of delivery and excellent software engineering skills, balanced with high quality and a customer focus. You can work across multiple facets of the project. (Including research, development, testing, and operations) You have a robust analytic capability and the ability to create innovative solutions, and must be someone who thrives in a fast-paced Agile environment with a can-do attitude
What are the responsibilities for this role?🧠
- Research and design and evolve our current Platform. Focused on the AI components.
- Own and contribute to the evolution of our AI Agent architecture.
- Implement high performing, high quality, tested backend applications in a event-driven architecture.
- Triage production issues, identify root causes, and participate in post-mortem writing and review.
- In collaboration with the team, participate in the creation of a technology roadmap
- Actively participate in code reviews, providing insights in terms of performance, security, best practices, and overall quality of the code
- Create end to end integrations with customer APIs
- 5 years+ experience as a backend Engineer or similar role
- Proven experience building Gen AI-driven solutions.
- Proficiency with Python, Go or any other mature language.
- Experience maintaining and designing high scale systems.
- Experience with Cloud Native technologies.
- Strong experience with NoSQL databases, message queues, and event-driven architectures.
- Experience working with Agile Methodologies & Continuous Delivery (CD)
If you have the next skills and experience, it will be a super plus:
- AI Agents architectures and frameworks.
- AI evaluation systems.
- Traditional ML ecosystem.
Soft Skills that matter to us🫀
- Adaptability, proactivity and curiosity.
- High ownership and accountability.
- Attention to detail, plus analytical and problem-solving skills.
- Strong written and verbal communication skills in English.
What do we offer? 🥰
- Unlimited PTO policy
- Competitive rewards on the market range
- Personal-Work life integration
- Flexible time (driven by results)
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
Top Skills
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
