AI Product & System Architect (Brand Intelligence)

Posted Yesterday
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Hiring Remotely in London, Greater London, England, GBR
In-Office or Remote
Expert/Leader
Events • Software
The Role
Design and document the product, knowledge, system, governance, and technical architecture for an AI-powered Brand Intelligence pilot. Define users, workflows, knowledge domains, retrieval methods, orchestration patterns, quality controls, responsible AI practices, and MVP requirements. Advise executives and collaborate with marketing, design, engineering, and subject-matter teams to deliver an MVP and live campaign pilot while creating a reusable AI product design method for future brand rollouts.
Summary Generated by Built In

AI Product & System Architect (Brand Intelligence)
Remote

M&I

M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations.

Part of Worldwide Events Group

M&I is part of Worldwide Events Group, founded in 2004 and now a recognised leader in global MICE and luxury travel. Across our events, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human-to-human connection.
Innovation drives our evolution. We’re embracing agentic AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.

Our Sister Brand: Private Luxury Events

Alongside M&I, Private Luxury Events champions the ethos Expect the Extraordinary, delivering world-class experiences to the Luxury Travel community through Amour, Private Luxury, TFest and Ultra.

The Engagement

This engagement covers the product, knowledge and governance architecture for the M&I Brand Intelligence pilot, establishing Brand Intelligence as a scalable AI product and a reusable capability across Worldwide Events.
This engagement is expected to commence immediately and no later than 1 October 2026. Key milestones include an MVP ready for user testing by 1 December 2026 and a pilot ready for live campaign use by 15 December 2026.
You'll collaborate with a network of experienced, passionate specialists who have delivered hundreds of events worldwide and bring creativity, precision and purpose to their work.
The engagement is outcome-based and delivered remotely.  You'll retain autonomy over your methods, tools and sequencing, working alongside our COO Office, Marketing and Design Product Leads, Agent Factory development teams and M&I subject matter experts.

Scope of Services & Deliverables

This engagement includes:

  • Brand Intelligence Product and System Blueprint: defining users, use cases, workflows, knowledge domains, inputs, outputs, success measures and MVP scope, approved by stakeholders.
  • Knowledge Architecture Design: the information architecture, retrieval approach, ownership model and maintenance framework needed for consistently high-quality AI outputs.
  • AI Product Architecture: the component model, integration approach and orchestration requirements, aligned with our wider Commercial Operating System.
  • Governance Framework: content ownership, quality controls, approval workflows, auditability and responsible AI, documented and usable by delivery teams.
  • Technical Delivery Specification: architecture and design artefacts detailed enough for engineering teams to build the MVP without material redesign.
  • Reusable Product Design Method: a documented, repeatable approach to AI product design for future brand rollouts across Worldwide Events.

Requirements

This engagement is best suited to an AI Product and System Architect contractor who brings:

  • Proven experience delivering AI-enabled products from concept through to implementation.
  • Deep expertise in AI product and platform architecture, including AI-enabled operating model design.
  • Strong experience in knowledge architecture and retrieval systems.
  • Hands-on experience designing agentic workflows and orchestration patterns.
  • Executive advisory experience, with the systems thinking to connect product design to wider business outcomes.
Desirable Qualifications and Experience
  • Multi-agent systems and AI orchestration frameworks.
  • Governance and responsible AI frameworks, including human and agent operating models.
  • Commercial AI product development.
  • Experience in knowledge-work, media, events, travel or professional services environments.

Benefits

Day rate: competitive, depending on experience, with final scope and deliverables agreed with you.

How to Apply

We are reviewing applications on a rolling basis and expect this engagement to commence no later than 1 October 2026. To avoid disappointment, please apply via the button shown.

Our Commitment to Diversity

We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.

Find Out More

Company: wwideevents.com | mi-forums.com
Brands:
amourforums.com | privateluxuryevents.com | privateluxuryforums.com | privateluxuryevents.com/ultra | travel-fest.com

Skills Required

  • Proven experience delivering AI-enabled products from concept through implementation
  • Deep expertise in AI product and platform architecture
  • Experience designing AI-enabled operating models
  • Strong experience in knowledge architecture and retrieval systems
  • Hands-on experience designing agentic workflows and orchestration patterns
  • Executive advisory experience and systems thinking connecting product design to wider business outcomes
  • Experience with multi-agent systems and AI orchestration frameworks
  • Experience with governance and responsible AI frameworks
  • Experience designing human and agent operating models
  • Commercial AI product development experience
  • Experience in knowledge-work, media, events, travel, or professional services environments
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The Company
HQ: London
94 Employees
Year Founded: 2006

What We Do

At M&I we connect the global MICE industry through world-class events in the world’s best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human-to-human connections to secure high quality business.

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