BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
❗️Please note that this role is office based for Valencia, Spain (RAS Valencia - Servicios Profesionales de Recursos Humanos).
❗️If you need to be relocated, we take care of the process.
Define the product vision for how AI interacts with our users. You will own the lifecycle of our voice and chat agents, ensuring they solve real user problems while maintaining a seamless, "human-grade" experience.
✅ Responsibilities:
- Product Strategy: Lead the roadmap for AI-driven customer interactions across voice and digital channels;
- UX & Design: Architect conversational flows that handle complexity gracefully—mapping out how an agent handles a phone call versus a web chat;
- Technical Orchestration: Work with engineering to define the logic "triggers" and automation requirements that power the agents' actions;
- Evals & Performance: Define and track KPIs for agent success (Resolution Rate, Latency, Sentiment) and lead continuous prompt-tuning efforts.
✅ Requirements:
- Conversational UX: Deep understanding of the differences between voice-first and text-first user psychology.
- Systems Thinking: Ability to visualize complex data flows—knowing how a user's intent in a chat becomes a record in a CRM.
- Technical Fluency: Comfortable discussing APIs, Webhooks, and LLM "temperature" or "system prompts" with engineers.
- Preferred Stack: Familiarity with Retell AI and n8n is highly preferred to help accelerate prototyping and delivery.
✅ What We Offer:
🌴 23 days of paid vacation leave;
🏥 Six additional days of undocumented sick leaves;
🏥 Medical Insurance;
🥳 Birthdays, milestones and employee anniversaries celebrations;
🏢 Modern offices with snacks and all the essentials;
🎉 Social Club and more than 50 events per year;
🍳 Partial coverage of breakfasts and lunches;
💻 Learning and development opportunities and interesting, challenging tasks
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members);
📚 Opportunity to develop language skills, with partial compensation for the cost of English;
📈 Competitive remuneration level with annual review;
🤝 Teambuilding activities.
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What We Do
BrainRocket is a multinational IT company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.
