AI Native Product Designer

We are a global technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)

• We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

• We are robust and resilient (100% independent, 0 debt, founded 2009)

• We are AI-native professionals who invest in what we believe and work as a collective intelligence

• We are positive, courageous and deliver at the leading edge.

As a Lead Design Ops, you will define, scale, and govern the Design Operations practice across multidisciplinary teams, enabling consistency, efficiency, and high-quality design delivery in a modern AI-first environment.

• Define and implement the Design Ops model, including governance, standards, and ownership frameworks

• Establish and scale design systems operations across web, mobile, and desktop platforms

• Build and maintain design tokens, component libraries, and system architecture for cross-platform consistency

• Design and optimize end-to-end workflows, ensuring seamless collaboration between design, product, and engineering

• Create and maintain living documentation systems to support scalability and knowledge sharing

• Define and manage tooling architecture, integrating platforms such as Figma, Storybook, and AI-powered tools

• Leverage AI (Figma AI, Copilot, Cursor) to automate processes and enhance design productivity

• Implement Design CI/CD pipelines, enabling continuous integration between design and development

• Define and track OKRs and KPIs to measure adoption, efficiency, and design quality

• Ensure accessibility standards (WCAG) and design quality benchmarks are consistently met

• Act as a strategic partner to Product, Engineering, and Leadership teams

• Drive alignment and influence without direct authority across distributed teams

• Proven experience in Design Ops, Design Systems, or UX Operations roles

• Strong experience building and scaling design systems and tokens across platforms

• Hands-on experience with Figma, Storybook, and modern design tooling ecosystems

• Understanding of design-to-code workflows and CI/CD for design systems

• Experience integrating AI tools into design workflows (Figma AI, Copilot, Cursor)

• Knowledge of accessibility standards (WCAG) and inclusive design practices

• Strong understanding of cross-functional collaboration (Design, Product, Engineering)

• Strong system thinking and strategic mindset

• Ability to influence without authority

• Expertise in documentation and knowledge scaling

• Comfortable making decisions in ambiguous environments

• Strong communication and stakeholder management

• Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for: 

• Code scaffolding and refactoring

• Code generation and optimisation

• Test-cases and documentation generation

• Build applications through AI-driven development practices, including: 

• AI-assisted debugging and troubleshooting

• Intelligent code completion and pattern recognition

• Automated documentation generation

• Apply prompt engineering best practices for reliable, repeatable engineering outcomes.

• Validate GenAI output (determinism checks, guardrails, fallback logic).

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects (including Gen-e2™)

• Knowledge sharing

• Personalized training via PALO IT Academy

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.