The Role
The AI Lead designs and implements AI solutions for clients, driving client relationships, monitoring success metrics, and collaborating with product teams to enhance customer journeys.
Summary Generated by Built In
At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota.
Job Summary
- The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients.
Responsibilities include:
- Deliver AI expertise
- Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users
- Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns
- Create a feedback loop between clients and the Engineering / Product teams
- Account Expansion
- Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them
- Define, monitor, and report client success metrics, improving them over time
- Present results and expansion proposals to different stakeholders
- Practical Implementation
- Lead the implementation of AI solutions for complex and specific client problems
- Adjust product implementation based on data analysis and client feedback
- Collaborate with the Product team to solve problems and suggest improvements
What will make you excel at this job:
- Proven ability to solve complex problems in a structured way
- High drive for impact and willingness to go beyond current solutions and frameworks
- A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success
- Curious people who can learn difficult things quickly
Requirements:
- Being located in Brazil
- Proficiency in both Portuguese and English
- 3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI company
- Experience in project management and client or stakeholder relationships
- Strong analytical background and ability to connect with technical teams
- Engineering / technical experience is a plus
- Excellent collaboration skills across different areas (Sales, Engineering, Product)
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
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The Company
What We Do
Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets.
Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.
